Maryville Auto Sales

I bought a SUV in January. So far the repair bill is up to 8000 and will be higher since the repair shop still has it since April waiting for parts. Thank god I bought the warranty, but some of the repairs are not covered and I have not had my car for a month and a half. I have been in contact with them and hope they will make things right for me. I would like to add that I don’t think they knew the car was in this bad shape when they sold it to me, but maybe get a different person to inspect the cars before they are put on their lot. I will revise this review when all is said and done, I believe they will do the right thing.

I went down to Marryville in hopes of finding a car on Saturday July 20th, I had seen a car that caught my eye, my family has been saying hey this looks good, it has low mileage and it's a nice color. So we finally decided and thank God, that car was still there, it looked even better in person. When we got there the team quickly greeted us and it took no time at all for us to begin the negotiations for that car. I would say maybe 15 minutes later we came to an agreement. Boy was I tired though I hadn't slept the night prior solely for the excitement I had seeing this car let alone taking it home. The seller Erik assured us, the manager is set on only selling quality cars, no unusable stuff. Then he reassured us with the knowledge that they have a maintenance team that service each car before it's put to show. Which I believe cause on my way home the car was smooth and no issues. They had great hospitality offering us drinks, and also had great sense of humor. I thank them for their kindness and highly recommend that you check them out if you're in the area. Thank You Maryville Autosales Team for this amazing car.

I highly recommend Maryville Auto Sales to anyone looking for a used vehicle at an affordable price! There is a large selection of cars for all price ranges. Salesman was very helpful in helping me find the right vehicle for me and couldn’t be happier with the price and service! Thanks so much!

I have purchased my last three vehicles here and I would highly recommend them. Great quality vehicles at a affordable price and Excellent customer service...

These guys make you feel like you are part of their family. They went above and beyond what I expected. The young man who sold me the car unloaded all my stuff out of the old car into the new car and he even started my new car so it would be warm. I never had any car lot do that ever before. The finance manager is great. I love my new car. So if you are looking for a car give them a shot because you won't be disappointed.

This was definitely the worst experience I’ve had purchasing a vehicle. Everything started great. The car was exactly what I was looking for. The only issue that the dealership pointed out was the hatch didn’t open because it had a bad latch. They promised to fix it so no big deal. I was told the part would be in in less than a week and I could get it taken care of when my tags came in so I didn’t have to make two trips out. When they called to let me know that my tags were in (three weeks later) I asked if the trunk latch was in as well. I was told they would call me back after checking, and I never received a call back. The next week I went to get my tags. When I asked about the trunk latch no one knew what I was talking about. After I explained the only thing that was said was “someone must’ve dropped the ball”. Five weeks after purchasing the car I finally got it fixed and am finally able to use that part of my car. But that’s not the only problem. Before I even got home after purchasing the car the check engine light came on like it had been reset so the car could be sold with the light off. When I brought it up to the dealership all they did was reset the light just like they did before I purchased the car. And the light came back on within two days. It’s on for one of two reasons: bad o2 sensor or bad catalytic converter. Within the first week I also had issues with the A/C not working properly. The car needs a new battery, and the RPM gauge doesn’t always work. I also checked the oil after getting the car home (my fault for not checking at the dealership but at what I thought was a reliable dealership I shouldn’t have had to check it) and the oil was barely two cm’s on the dipstick and black as night. So in less than a month of owning the car I have almost, if not more than, $1k in repairs to make. Looks like another dealership that fixes cars up good enough to get them sold and then within weeks the vehicle has problem after problem. I’m extremely disappointed in my experience with this company and would not and will not ever recommend anyone buy from these folks. The dealership called me after they saw this review. They offered to get me discounted parts to fix the multitude of issues but they couldn’t actually fix any of the issues. Including the starter that’s about to completely go and leave my vehicle inoperable until I can come up with the money to fix it. I have another vehicle that I purchased from a different lot two years ago. I had a few major issues with it within the first week I had it. They spent over $2k to get the vehicle up to their standards. They did that because they are an honest and reputable dealership that cares about their customers and the vehicles they put them in. Exactly the opposite of this dealer. Maryville Auto doesn’t care about their customers or the quality of the vehicles they put them in. Their only concern is making the sell. I have, and will continue to, recommend nobody purchase from this dealer.

It was my first time buying a car last month, and I found the one of my dreams (2012 RAV4) at Maryville Auto Sales! Ken worked with me every step of the way and destroyed every “car salesman” stereotype I’d ever heard. He was so wonderful to work with and made me feel comfortable and safe in what can be an intimidating process. I would (and do) recommend M.A.S. to anyone and everyone!

Great car with great customer service. Would recommend to everyone if you are looking for a quality car, just find Jeff Jones and he will take care of you.

Great dealership well worth the drive from Alabama. I found the vehicle on craigslist and the photos and description was dead on. I dealt with Jeff Jones, he was great to speak to very polite and does a great job to make you comfortable in the whole process of buying a vehicle. I highly recommend anyone looking for a vehicle to check them out in person.

Very nice place to do business with. The owner and his sales team are very understanding to all situations and take care of their customers. Thank you Maryville autosales. I will recommend to anyone looking to purchase a vehicle.