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Crain Kia of Conway

(2,264 reviews)
Visit Crain Kia of Conway
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (501) 764-3229 (501) 764-3229
Used (501) 764-3223 (501) 764-3223

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Kia of Conway from DealerRater.

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Had a great experience buying our new car.

Had a great experience buying our new car. Steven did a great job getting us a good deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service was great.

Service was great. Got an oil change at a reasonable price and the gave me a free car clean. Will be back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is great Always a great vidit.

Service is great Always a great vidit. Jeremy is always attentive to my needs.Fast and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

MICAH WAS SUPERIOR- VERY HELPFUL, PATIENT, OVER AND ABOVE

MICAH WAS SUPERIOR- VERY HELPFUL, PATIENT, OVER AND ABOVE EXPECTATIONS! I WOULD PURCHASE FROM HIM AGAIN, ANYDAY! WILL RECOMMEND HIM TO FRIENDS. ADAM VERY GOOD TOO.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alicia was fantastic.

Alicia was fantastic. She asked what we were interested in and explained the differences in trim levels very well. Shortly after this discussion, she was able to find the perfect Telluride. We test drove, expressed we were interested in that vehicle and we started negotiating on price. We settled on a great price, then she went to bat for us on our trade in. Alicia was very personable and understanding. We fell great about the entire process from Alicia to the dealership. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

He lied about the suv had me fool and force me to buy it

He lied about the suv had me fool and force me to buy it i will never go there again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry you are unhappy about your purchase of the 2019 KIA Sorento. Chris (Salesman) sold you this vehicle and didn't force you to purchase. You signed all of the legal documents and agreed to the terms. Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

Great customer service.

Great customer service. Zack ensured services were provided as stated, timely and accurate. Explanation was thoroughly given on action taken.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience from beginning to end!

Great experience from beginning to end! Dion was very knowledgable about the SUV and helped make the deal quick and painless. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone we worked with were highly professional and a

Everyone we worked with were highly professional and a great team effort from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Group of people especially Jeramie York my service

Great Group of people especially Jeramie York my service advisor I will be sending friends and family to Crain Kia of Conway in the future I plan to buy a newer Kia my car is a 2012 Kia Rio Ex and it is a Great car. I tell everyone Kia has the Greatest cars Service on my car was done in a timely manner and I am a Happy Customer!…..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.