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Crain Kia of Conway

(64 reviews)
Visit Crain Kia of Conway
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (501) 764-3229 (501) 764-3229
Used (501) 764-3223 (501) 764-3223

Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Kia of Conway from DealerRater.

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great dealership

Quick and easy buying process had vehicle detailed and ready to go when we arrived would recommend to anyone in the market for a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you SO much for leaving us a wonderful review! Thank you for allowing us to take care of your automobile needs! We honestly appreciate you!

Awesome Dealership!!

Courtney Mallett is a great sales person to deal with!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tara, THANK YOU for letting Courtney make your buying experience as "pain free" as possible. We truly appreciate all of our customers!

Best Place to Buy a Car!!

They helped me find a car in my price range, that I could drive to work everyday, and still perfect for a college student!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tiffany, THANK YOU for trusting us for your vehicle needs! Kia's are truly "trendy" for college students! Send your classmates our way!

Great buying experience!

Just bought a Soul from Jay Bittle and had a wonderful experience. He gave me exactly what I asked for without the sales pressure. Didn't get this kind of service at the other local dealers when I stopped by. If you're looking for a car, give Crain Kia a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jennifer, THANK YOU for letting us take care of you! We are super excited Jay made you so happy!

Darrell Jacoby

Since day one I my new purchase of my new car Crain Kia always was there to be of assistance ; so each time I go for service I am always greeted and taken care of like a customer of the up most importance thanks CRAIN KIA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buying process

My wife and I recently purchased a new Kia Sportage at the Conway dealership. Our salesperson was Jay Bittle. He was very helpful and we have appreciated his help in the purchase of our Sportage. Wonderful vehicle, wonderful dealership and wonderful salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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warranty work

I've only came in so far for scheduled warranty maintenance like oil change, tire rotation etc. but it's always quick and painless. I have been pleased with the wait times and their flexibility on appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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clean and quick

Easy as Pie service department. Drive in hand them the keys wait a little bit, DONE! The waiting area is nice and clean and comfortable. I can't think of anything that's not just great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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OilChange

Just stopped in to get my oil changed today. It's always a quick stop as far as oil changes go. I've always been happy with the service and it's just one of those things you HAVE to get done...they make it easy and I'll always come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very Pleased with Service

I've been very pleased with my service each and every time I've visited for work done. I'm always treated with courtesy and respect and my car is taken care of without incident. I would recommend this service department to all Kia owners!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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