Reviews
Andrew was very helpful and had everything ready when I
Andrew was very helpful and had everything ready when I got there. Very easy. All people I had contact with was very helpful and made my visit very easy to do business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Micah was a great help with our decision to buy a
Micah was a great help with our decision to buy a Carnival. Professional in every way. Drives like a dream!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John Nolan was very helpful in finding the best vehicle
John Nolan was very helpful in finding the best vehicle for my family and me! Quinn in financing was fast and efficient! Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jeromie in service was excellent, so nice and got me in
Jeromie in service was excellent, so nice and got me in for quick service. I’m very pleased with the service on my car and will recommend to others
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Satisfied with how they handled the situation.
Satisfied with how they handled the situation. Kyle was very helpful and always making sure we are taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris was the absolute best!
Chris was the absolute best! He has helped me so much from my first one from him to my next always willing to help at anytime
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrew and Quinn were great.
Andrew and Quinn were great. Crain on the other hand is awful. They sold my trade in without even having the title which caused me to jump through major hoops to avoid having a stranger’s purchase of that car fall back on me, both with the DMV and with the source they used to finance the vehicle through. A major headache and absolutely ridiculous. I love my new car, but whoever is calling the shots here is dumb and horrible. but like I said Andrew and Quinn were great and this is of no fault of theirs.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ms. Blake Barrett we received your 1 Star Review. We're sorry we couldn't resolve your Trade issue before you wrote a Negative Review. Andrew (Salesman) requested your Trade Title from you, but if you're unable to provide, we can request a duplicate title from the DMV. However, if you send the title to Andrew or Quinn (Finance Manager), our Corporate Office will provide the Lien Release to the DMV with all legal documents for the Suspense to be removed. Andrew and Quinn work closely with their customers so there won't be major headaches. Therefore, to say whomever is calling the shots is dumb and horrible and Crain is awful, is not a true statement. Once you receive your Title/Paperwork from our Corporate Office on the 2025 KIA Sorento, you can register your vehicle with no issues relating to your trade. Quinn advised me that he had spoken with you this morning regarding this issue. If you have any questions, please contact me. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net
Since you are unable to provide a Trade Title, we will request a Duplicate Title. Have a good day. Thanks, Lesia
It *is* a true statement in this instance. And that’s not for you to decide. But like I said Quinn and Andrew were fantastic and I know THEY are doing everything they can to help me. Unfortunately this headache all could’ve been avoided but someone made a bad call to jump the gun. It’s Crain’s problem now, I already did way more than I should have to get it fixed and will not be doing anymore on the matter. Have a great day Lesia.
Outstanding service given all the way around.
Outstanding service given all the way around. Would recommend to family and friends. Feel like I made a friend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Crain team was easy to work with and was able to get
The Crain team was easy to work with and was able to get me in the car I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Yes!
Yes! Would definitely recommend. Great service, professional. 5 out of 5. Go see Dion D!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car