Reviews
Above and Beyond
Going to a dealership in the market for a used vehicle and leaving with your first BRAND NEW car is an amazing feeling. Getting hit by someone in that brand new vehicle the very next day is the opposite of an amazing feeling. Through this ENTIRE process, the Crain Kia team in Conway went above and beyond to take care of us. From the front desk clerk, to our salesman Brandon Peck, to the finance team, to Al Motes, all the way to Chris Crain every single person was so humble and willing to make our experience as easy going and pleasing as possible. I am in LOVE with my 2016 Kia Soul and I will forever more give them my business. I would tell anyone to go see them for your car buying needs for sure!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you SO much for your amazing review! We strive for 100% customer satisfaction and we are pleased to find out we have achieved that goal! We truly appreciate you trusting us with your automobile needs! Look forward to seeing you in our service department!
Victoria
My overall experience was great . The sales team from sales man Justine to the finance man Drew and the money man Cameron was very polite. No high pressure. They worked very hard to get the deal done they worked really hard to make sure I got the best deal for me and it was as they had promised. I would highly recommend them. They were always concerned with my time and satisfaction of the deal and Justine followed up with me a couple days after the sale to check on the car to make sure it was all A -ok after the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much Victoria! We are very pleased you trusted us to help make your experience a pleasurable one! We look forward to continue our relationship in our state of the art service department!
My new Kia
Friendly and very accommodating sales staff. They try to work with you and get you the vehicle that is right for you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer Service
We purchased our Kia Soul at another dealership, because the Crain Kia in conway was not open yet. We have had our Kia serviced here in Conway. This has got to be the most efficient , respectful dealership I have ever been in. The Service Dept is ALWAYS helpful & kind. They go above & beyond to make sure you are well taken care of, your vehicle is taken care of 100%. They are not pushy or rude. Just want to say Thank you for your professionalism, taking good care of our car. We are looking into trading our Soul in for a Sorento, & this is the dealership that will get our business. Thank you !!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Saved by Crain Kia
What is driving cross-country radio stopped working turned out it was a slight electrical problem with the fuse thank goddess we were in and out in 30 minutes and even washed the car way to go guys love your product and friendly service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Henningsen, thank you so much for your kind words! We are very happy we were able to help with your situation and get you back on the road in no time. If you come back to our area, please don?t hesitate to stop by! Merry Christmas!
UNWILLING
AFTER REPAIRS , I COULD NEVER GET ANDREW OR ANYONE TO EMAIL ME A COPY OF INVOICE SINCE I LIVE ELSEWHERE. I PAID OVER PHONE FOR MY MOM. I CANNOT RECOMMEND THIS DEALER TO ANYONE! THEY ARE UNCOOPERATIVE. ONLY LISA TRIED TO RESOLVE MY ISSUE. HOW HARD IS IT TO EMAIL?
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, we regret you did not receive the numerous attempts we made getting you the information you requested. Andrew emailed you twice from his computer, and our Customer Relation Manager emailed you a third time. Sometimes, the servers at businesses may either throw the emails in a ?spam? folder or throw them out completely. Please contact us again if you would like us to try another email address.
Great Experience
Great team to work with ! Stress free, hassle free. We got great service and care while buying our new car. I expected to be harassed by salesmen because that's what normally happens when you drive up. Teddy was amazing and fun to work with. I love my new Kia Optima !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carla, thank you so much for your feedback. Here at Crain Kia of Conway, we believe in absolutely NO PRESSURE. We want you to feel at home when you are here. It pleases us Teddy was able to provide you excellent customer satisfaction! We do look forward to having you in our service department so you can continue to experience the difference that sets us apart from the other dealerships!
Crain Kia of Conway
Would like to thank Teddy Crouch for putting my family and I in a 2016 Soul. He was very friendly and helpful. He is the BEST!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive words! We truly take pride in taking care of our customers! We appreciate you for letting us show you what an amazing car buying experience you will have here at Crain Kia of Conway!
Great experience
Justin Welter was very helpful and professional. He helped me set up Bluetooth and answered all of my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for letting us take care of you! We truly appreciate you! Remember, if we can help in anyway, please let us know. See you back in our service department for your first free oil change! Welcome to our expanding Crain Family!
Awesome
They made purchasing my first car a breeze! So happy with my 2017 Kia Sorento!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you SO much for leaving us a wonderful review! Thank you for allowing us to take care of your automobile needs! We honestly appreciate you!