Skip to main content

Crain Kia of Conway

(64 reviews)
Visit Crain Kia of Conway
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (501) 764-3229 (501) 764-3229
Used (501) 764-3223 (501) 764-3223

Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crain Kia of Conway from DealerRater.

Want to share your experience with this dealership?

Write a review

Crain Kia in Conway

Kirk Hudspeth and management was very professional and listened to my concerns. I was very pleased with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ms Ruby, thank you for the 5 star review. We are happy to hear you are pleased with you purchase. #crainteamcares

Honesty

We truly enjoyed the experience. In the past we have been aggravated with other dealers and hated shopping for vehicles. Crain Kia was different, specifically our salesman Jay Bittle. They were upfront and honest, and helped us get exactly what we went for. I strongly recommend them, and ask for Jay Bittle. Tell him Jason Johnston sent you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jason, thank you for the wonderful review. Jay is a great guy. We are glad to have you as an addition to the Crain family. #crainteamcares

New Kia Optima

Great team to work with. They found the perfect car for me and made the purchase easy! Great instructions on technical parts! If I have questions I can always come in and get the answers! Love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Loved this dealership!! Fast and efficent

I took my used car looking for a trade not knowing if i would be able to get one!! Crain Kia got me in a new 2017 Optima with no hassle and Great customer service I would recommend this dealership to anyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New car buying no hassles

We bought our first Kia Sorento in 2014 from Crain Kia plus used them for our scheduled maintenance and knew we would use this dealership again because of their outstanding customer care. He

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

buying a new car

Bought a new car with ease. Kirk made the process go smoothly. A great guy to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

karen chicoine

Best dealer ship I have purchased from. they take a real interest in getting you in the right car very friendly. No pressure. And answer all questions did end up buying a 2017 Sorrento when visit was for warranty service of our 2016 soul will be buying my next car there salemans Joe crouch. The best .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Oil change into new car

Was not expecting to buy a new car since I had my previous car for 6 months.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Purchase 2016 Kia Optima

I had a great experience at Crain Kia of Conway. They worked with my daught and I to ensure that she had the best graduation gift. I'm really happy with the purchase we made knowing that my daughter is driving in a car with alot of new saftey feautures. The car salesman John made it very possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Kia Sorento

Justin was very helpful. Although we did not buy at this time, we are definitely planning on coming back when we get our move to Arkansas completed next month. Justin understood completely that we did not want to purchase in Arkansas, tax, title and register in another state and then have to do it again when we move here in a couple of months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Larry for your review! We cannot wait for you to come in and let Justin take care of you once you get settled from the move! We will be here when you get ready for your purchase!