Reviews
Andrew and Quinn were great.
Andrew and Quinn were great. Crain on the other hand is awful. They sold my trade in without even having the title which caused me to jump through major hoops to avoid having a stranger’s purchase of that car fall back on me, both with the DMV and with the source they used to finance the vehicle through. A major headache and absolutely ridiculous. I love my new car, but whoever is calling the shots here is dumb and horrible. but like I said Andrew and Quinn were great and this is of no fault of theirs.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ms. Blake Barrett we received your 1 Star Review. We're sorry we couldn't resolve your Trade issue before you wrote a Negative Review. Andrew (Salesman) requested your Trade Title from you, but if you're unable to provide, we can request a duplicate title from the DMV. However, if you send the title to Andrew or Quinn (Finance Manager), our Corporate Office will provide the Lien Release to the DMV with all legal documents for the Suspense to be removed. Andrew and Quinn work closely with their customers so there won't be major headaches. Therefore, to say whomever is calling the shots is dumb and horrible and Crain is awful, is not a true statement. Once you receive your Title/Paperwork from our Corporate Office on the 2025 KIA Sorento, you can register your vehicle with no issues relating to your trade. Quinn advised me that he had spoken with you this morning regarding this issue. If you have any questions, please contact me. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net
Since you are unable to provide a Trade Title, we will request a Duplicate Title. Have a good day. Thanks, Lesia
It *is* a true statement in this instance. And that’s not for you to decide. But like I said Quinn and Andrew were fantastic and I know THEY are doing everything they can to help me. Unfortunately this headache all could’ve been avoided but someone made a bad call to jump the gun. It’s Crain’s problem now, I already did way more than I should have to get it fixed and will not be doing anymore on the matter. Have a great day Lesia.
Micah was a very good salesman.
Micah was a very good salesman. He stayed in contact with me thru the entire sale.couldnt ask for better
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dion was very knowledgable about my vehicle.
Dion was very knowledgable about my vehicle. Fantastic experience! Everyone at the dealership was very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Timothy was persistently helpful, knowledgeable, and
Timothy was persistently helpful, knowledgeable, and friendly. Crain Kia did everything they could to get me in a brand new SUV, with payments that are within my financial capacity. Timothy led car-buying experience, and I’ll be back again when it is time for a new vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing and fast work!
Amazing and fast work! Would recommend to anyone!! She was the best we could have asked for!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeremy was very helpful, very knowlegible, They had to
Jeremy was very helpful, very knowlegible, They had to order my air filters and they sent a person to my house, which is 20 miles away, to install them the next day. Awesome service!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alicia always goes out of her way to make sure her
Alicia always goes out of her way to make sure her customers are taken care of.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Crain Kia of Conway and their sales team offered a
Crain Kia of Conway and their sales team offered a sophisticated level of customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Staff courteous, very clean, comfortable setting
Staff courteous, very clean, comfortable setting that about sums it all just want to move on next
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alicia & Daniel went above and beyond to help me get into
Alicia & Daniel went above and beyond to help me get into my Jeep! Thank you❤️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair