Merlex Auto Group

Set up an appointment for Saturday, informed them I was coming from3 hours away. Got to the dealership prior to my time and salesman “Sharifi” wasn’t there, on a test drive. Spot to another man there informing him of my appointment and he said he would have the car brought around. He then told me the vehicle was on a truck up north stuck in bad weather and wouldn’t be available till Monday evening. I told him I had come all that way and was told the car was available and he offered for me to pay for the vehicle up front and he would have it delivered to me. So I told him him I wouldn’t be available till this coming Saturday and he said he would let the salesman know. So I have a confirmed appointment for this coming Saturday by his associate “Grace” with the same situation as before with a three hour drive again…… Now the vehicle isn’t listed on their website and of course no notification of hey the car has been sold..so I texted the assistant and no response back either. I have never been to a dealership that I was going to give my money to and I am the one doing all the follow up. It looks like if you would want to sell your cars you would want to follow up with people trying to buy. I guess I will not be going back. Worst car buying experience EVER!

Purchased vehicle that they said would pass MD inspection and when I took it to get inspected, it failed and they weren’t trying to pay for the inspection repairs.

Worst car buying experience ever. They are just a bunch of scammers. Don't waste your time dealing with a bunch of unethical people. Read all the other one star reviews. You will see a pattern.

Scammers scammers prices are click bait most of the time the car does not exist. Sketchy sales men Pete is leading the scam operation do not waste your time or money here

these people are crooks of thr worst kind! i purchased a lexus and all lights came on the dash within the same night.. i dealt with Ray and his father... both crooks

I live in Arizona and was a little reluctant to purchase a vehicle so far away. However, I received great service from Alberto. Quick & responsive to my many questions. As of this writing I have not received delivery but feel very confident that I will be pleased.

It was a great time with my car buying experience I want to thank Ryann and the entire Merlex Auto Staff for all the help.

Worst dealership i have been to. They inflated the price of the car i bought, had me sign unexplained documents and sold me an unserviced car. Till date, they still can’t explain how they charged me an extra $6000. It is wrong to sell a car different from what you advertised!!!!!

I don’t even know where to start with this dealer. We called the day of asking if a specific car was avail. We were told yes so we took the 2 over drive down only to be told the car was no longer available. But they had another one. Over all condition of the car was ok but had high mikes and wasn’t the yr I wanted. Next scam came when we sat down to talk price. We were told they display the “whole sale price” on the website and in order for them to make any money there is a 8k fee they add on top. Classic bait and switch. They list cars they don’t have available with prices the have no intention of selling at just to lure you in the door. Their office is the most unprofessional place I’ve ever entered. That should have been our first clue when we walked in. Lots of side conversations in tightly crammed spaces, no seating for customers, salesmen cussing and yelling at each other or in the phone. It was extremely uncomfortable. Our experience with the GM ( Alberto ) just felt like a game of manipulation. He pulls you in with charm but is unwilling to budge on numbers at all even when they are clearly using illegal tactics to get you in the door. Ultimately we bought a different car from them and while there isn’t major issues wrong with the car I think we both regret it. We left there just feeling icky about it. Like something didn’t feel right about the whole process. We’ll never buy from them again. Oh also we bought our car from them well over a month ago and the car is STILL listed on their website and the price has changed 6x that I’ve seen. 36k,26k,31k,29k and 35k. Do yourself a favor and avoid this place. There is some sketchy xxxx happening there.

Bought a car from Merlex out of state. Unfortunately, once the car was purchased they were done with follow-through, responsibilities and communication. We had a 30-day temporary registration, in which we were obligated to fulfill our end of the bargain - state inspection. Once completed, we were informed there would be an additional $237.00 fee (which we paid) to get the registration taken care of. Lo and behold we had to get a lawyer involved and will finally get our PA registration. When we call, we get put on hold, promised of callbacks that do not happen, and answers of " I don't have time, I just sell cars" from the manager. Professionalism at its best. Do not buy a car from this group if you want any type of follow-through or professionalism. You will only be met with dead ends, excuses and erroneous fees.