Reviews
very happy
I was looking for Alexis I seen it online I called merlexautogroup I talked with Mike he told me the vehicle is available I set up an appointment I want to see the car I am extra happy with my Lexus and I will always send my family and friends to get their cars from Mike at Merlexautogroup thank you very much Mike and Mr. Walter Hemsworth III
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike is the Man!
Mike the Man will take care of you!! He answered the phone with a smile and carried that same energy the entire transaction. Thanks Mike!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cadillac CTS coupe
Mike mike was a very knowledgeable salesman I feel like he took care of me and all my questions The buying process was easy and smooth I’m satisfied
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
5 star review
Mike was excellent 5 star service and I will reference this place to a friend. Great people and great environment and good location. Service was fast and people was understanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike-customer service
Mike was excellent! Exceptional customer service. He mad the process very easy.Everyone was helpful and so informative. Sales men are very confident and knowledgeable. I will be back to buy another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome service!
The people there are great, they have a nice environment, I purchase a Beautiful 2017 Mercedes c300 and everything is running smoothly. So far so good, no problem with the car and the process was fast and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer
Liars!!!!!! Scammers!!!!! They listing the cars that they don’t have!!! Most of the cars were involved in accident with another car or deer!!! Price changes every day!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. The fact that you are using a pseudonym instead of an actual name makes me believe it is a fake review, but in case it is not I would welcome the opportunity to speak with you in more detail about your visit.
Buying process easy. I got a great deal.
Great customer service. Quick deal, I didn't waste time. Test drive was a good experience and vehicle is in excellent conditions! I strongly recommend this dealership. I'm so happy with my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
LIARS LIARS SCAMMERS
Drove 430 miles to find out the car I was interested in were hit by deer 🦌!!!!!!! WARNING WARNING STAY AWAY FROM THIS MOST DISHONEST DEALER!!!!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Scammers
This place was a total joke. We called about a 2016 Mercedes they said they had on the lot- we drove two hours to get there and surprise surprise the car was just sold! It’s been over a week and a half and they have the same car listed and just today dropped the price online! Totally scammers.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. We stand by our customer service and work ethic and for that reason, it makes it hard to believe the accusations you are standing, We don't employ such tactics, however, I would welcome the opportunity to speak with you in more detail about your visit. Reach out to us at your earliest convenience.