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(690 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Baker

Baker was solid. Didn’t try to up sell or hassle, got right to it and got the deal done. Nice guy as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience

I was greeted by a man named mike when i got here. He was the one who took me on a test drive. He was really nice and funny, every one that worked here had great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lexus

Well like any used car dealer you have to be cautious and do your research on the vehicle you our buying. I feel i got a good car at a good price. Right now because of covid 19 thats a challange.I will say Mike and Walter made the deal happen and we love our car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent experience!

I received all the information I needed before coming in. Sales team assisted me very well and helped me properly. I'm pretty happy with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mercedes S550

I bought my first S550 from these incredibly kind people, I managed to finance the car with them, and got the best deal for the car, Thank you Big Al for helping me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2013 Mercedes Benz S550

I had a great experience working with the Merlex team. I got my dream car at a great price in exceptional condition. I was not haggled to make a decision and was treated very respectfully through the whole process. If I am ever in the market for another benz I will surely be working with Merlex. The detailing they do on the cars is also a huge plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service

I showed up to Merlex Auto not sure what to expect. But after seeing the inventory and the team of people helping me. I felt very confident with my options. I must say I am very satisfied with my purchase. Would definitely recommend to anyone in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bait and Switch

This place advertised a car for 21,900 and reported they had a $999 dealer prep fee. On arrival the price was $27,000 with $999 dealer prep fee, $1000 for DMV work, and $699 restoration fee. Go somewhere else and get your cars.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

it pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. All of our taxes and fees are shown from the moment you walk into the dealership. You may contact me anytime to voice any additional concerns.

Horrible

Sales staff was rude and not forthcoming regarding vehicles they had on their lot for sale. I called ahead by an hour to ensure the vehicle I was interested in purchasing was still available. I was assured it was when I called to confirm. When I arrived to the dealership they told me the vehicle was sold and tried to sale me a vehicle I was not interested in purchasing. I wasted time and gas driving to them. The sales staff were not wearing mask and were very unconcerned about customer safety. I would not recommend purchasing a vehicle from them at all!!!!!!!!!!!!.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Mark H

Was quoted a price that I agreed to. I drive 3.5 hours round trip only to find out the price was $1,500 more after I arrived. This place is not good.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

it pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. All of our taxes and fees are shown from the moment you walk into the dealership. You may contact me anytime to voice any additional concerns.