Merlex Auto Group

I showed up to Merlex Auto not sure what to expect. But after seeing the inventory and the team of people helping me. I felt very confident with my options. I must say I am very satisfied with my purchase. Would definitely recommend to anyone in the market for a vehicle.

Sales staff was rude and not forthcoming regarding vehicles they had on their lot for sale. I called ahead by an hour to ensure the vehicle I was interested in purchasing was still available. I was assured it was when I called to confirm. When I arrived to the dealership they told me the vehicle was sold and tried to sale me a vehicle I was not interested in purchasing. I wasted time and gas driving to them. The sales staff were not wearing mask and were very unconcerned about customer safety. I would not recommend purchasing a vehicle from them at all!!!!!!!!!!!!.

This place advertised a car for 21,900 and reported they had a $999 dealer prep fee. On arrival the price was $27,000 with $999 dealer prep fee, $1000 for DMV work, and $699 restoration fee. Go somewhere else and get your cars.

Price on my purchase order was $3000 higher than the price listed on the website. When I inquired about the differential, I was told it was some additional dealership fees but not specifically what fees. I asked how do I know that there is a standard $3000 added to every vehicle's purchase price and not something discriminant and I was told I had to 'trust them'. Please be careful and ensure your price doesn't change with no logical and legal explanation!

Was quoted a price that I agreed to. I drive 3.5 hours round trip only to find out the price was $1,500 more after I arrived. This place is not good.

I purchased a vehicle from Merlex, and I have the exactly the same problem as Edison528. I bought a Jaguar, it was discounted $8,000.00 below the price due to Coronavirus. So, I got the car, paying for everything, even an extended warranty. Here I am 3 days before my tags expire, and no tags. They did not fill out the receipt right, saying the price of the vehicle was the ORIGINAL price (no coronavirus relief shown). We were mislead to thinking everything would be taken care of, tags, title, taxes and all, but they LIED about it, and even trying to call and talk to them about it, and they basically pocketed my taxes, tags and title fees. DO NOT BUY A VEHICLE WITHOUT A LAWYER PRESENT, OR RECORD EVERYTHING!! I am out the money they promised for everything, and a $999.00 processing fee, which is UNHEARD OF. If you don't like being lied to, and mislead, don't shop here. NEVER AGAIN. Plus, I am filing a complaint with the Better Business Bureau, so if you have problems, file a complaint with me and hopefully we can get this straightened out.

They lie in their listing. The listing for their 2012 Expedition EL Limited says "There is no evidence that this SUV has ever been wrecked or had any body work done to it at all.". On the cars.com, there is a link through to the CarFax for the vehicle which states from August 2016 "Accident reported. Vehicle involved in a rear-end collision. Involving rear impact with another motor vehicle. Disabling damage reported. Vehicle towed". Misleading customers. Not good :o(

Called them about a Porsche Cayenne 2015 that they have offered for sale. The sales man had an attitude because I asked him about the 3 previous accidents that the Carfax shows and if it affected the driving ability.. He replied by saying look at the photos you're wasting your time. So yeah I would rather pay extra than to buy a car from them..

2 hours ago-Edit I cannot tell you the headache this place has caused. I went in there to purchase a 2017 IS300 Fsport. I was told I would be paying $XX.XX for the car with fees tags title EVERYTHING included. I get there and after my $3k down the total comes out to $3k MORE than what I discussed over the phone and text... they then tell me theres these fees they cant get rid of and MD tittle and all this other crap... I got jipped $3k essentially. Sadly I purchased the car cause it was a White Fsport with the Red leather interior thats hard to come by and it was exactly what I wanted. I asked about tags I was told they would call me when they get in. Here we are 3 days before my tags expire and after 4 days of trying to get a hold of someone and told someone will call me back and no one does I am then told I needed to get MD inspection 1st and then send in the passing paper and then they wills end me the tags... WHAT? NO ONE EVER TOLD ME OF THIS! I was told I would get a call when tags are in and they would ship it to me... Now I have to scramble to get my car inspected AND ontop of that Drive over an hour away to give them the paper and get my tags. My Father wanted to get a Range Rover that was for sale over there and I highly doubt that will be the case anymore. I was scamed of $3k & my time... YOU ARE WARNED NOW. MAKE SURE YOU ARE NOT GETTING SCREWED WITH FEES. If you want to put money down DO IT AFTER EVERYTHING has been discussed and you see what your total is after EVERYTHING, THEN you hit them with the "ohh by the way I have money down" cause it honestly seems they pocketed my $3K. NEVER AGAIN.

I emailed this place multiple times about a specific car’s availability and was told it was still available. The next day I called to double check the car’s availability and again was told it was available. Literally right after I get off the phone, I get one text saying someone else was also interested in the vehicle. 1minute later I get a text saying the car was sold. I responded back stating that I just got off the phone with someone who checked and said it was still available. After that response I never got a text or call back.