Reviews
Spent days going back and forth with Moe over details of...
Spent days going back and forth with Moe over details of trade in over email and the SUV I wanted. Made an appointment in the middle of a coronavirus crisis to arrive and be pawned off on some inexperienced salesman Amir because Moe said he has another client even though I made an appointment. Amir had no knowledge of my trade in and tried to get me to buy a newer more expensive car. Made ZERO effort to honor original deal or negotiate. Terrible experience and wasted days emailing and risking going here in middle of pandemic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would like to thank Ralph, Ahmad, and Walter the...
I would like to thank Ralph, Ahmad, and Walter the finance guy was all super helpful very straight to the point and process was very fast. Ralph was with me through the whole process very kind and great conversation. Ahmad super funny
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infinity Q50
I would like to thank Ralph, Ahmad, and Walter the finance guy was all super helpful very straight to the point and process was very fast. Ralph was with me through the whole process very kind and great conversation. Ahmad super funny
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Audi A7
Loved my experience here , was skeptical at first but ended up going in and dealing with Mike. He was an outstanding salesman who helped me with any questions I had through the process as well about the car I was purchasing. The finance team was just as great too shout out to Mr.Hemsworth as well for getting me out quick and getting me the deal I was looking for. Thank you Merlex for my Audi A7!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Loved my experience here , was skeptical at first but...
Loved my experience here , was skeptical at first but ended up going in and dealing with Mike. He was an outstanding salesman who helped me with any questions I had through the process as well about the car I was purchasing. The finance team was just as great too shout out to Mr.Hemsworth as well for getting me out quick and getting me the deal I was looking for. Thank you Merlex for my Audi A7!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great services
Nice dealership friendly people, My first time buying a car from here and I will definitely buy more from them in the future, it was the greatest experience in buying a car for me, I drove from MD to VA to get this car and I will definitely do it again when the time comes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lexus is
Bought a 2017 Lexus low mileage and rides great. The guys at Merlex gave me great customer service and an even better deal. One of the best to do it right
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lexi 300
Was very pleased with the service and how attentive they were to my needs. Would do business with them again! The best of the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a 2017 Lexus low mileage and rides great. The guys...
Bought a 2017 Lexus low mileage and rides great. The guys at Merlex gave me great customer service and an even better deal. Best to ever do it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
misleading
Would never buy a car from these guys. Misleading pricing. In excess of 3k in hidden fees
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.