Reviews
Lexus is
Bought a 2017 Lexus low mileage and rides great. The guys at Merlex gave me great customer service and an even better deal. One of the best to do it right
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lexi 300
Was very pleased with the service and how attentive they were to my needs. Would do business with them again! The best of the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a 2017 Lexus low mileage and rides great. The guys...
Bought a 2017 Lexus low mileage and rides great. The guys at Merlex gave me great customer service and an even better deal. Best to ever do it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
misleading
Would never buy a car from these guys. Misleading pricing. In excess of 3k in hidden fees
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
liars and thief's
VIN: WDDUG8FB7FA191316 is was going to buy this car and they told me that it is available after driving an hour to them they told me that the car i wanted and asked for is not available and they tried to up-sell me another car which i knew no prior information about.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future.
MKZtWU
I Got Treated With Good Service Even When I Didn’t Understand Some Things They Walked Me Through To Help Me Purchase A Vehicle That Was Fit For Me. I’m In Military And This Was My First Time Buying A Car. This Was The Best Choice That I Had After Visiting Other Car Dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I Got Treated With Good Service Even When I Didn’t...
I Got Treated With Good Service Even When I Didn’t Understand Some Things They Walked Me Through To Help Me Purchase A Vehicle That Was Fit For Me. I’m In Military And This Was My First Time Buying A Car. This Was The Best Choice That I Had After Visiting Other Car Dealers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great dealership
My salesman name is Mr. Mike was my salesman. Mr. Mike is trustworthy,honest, and gave me a fantastic deal on my S550 Mercedes Benz. I would recommend Merlex Auto Group to my family and friends. The entire staff is super friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Don’t waste your time. I tried buying a car from Ahmad....
Don’t waste your time. I tried buying a car from Ahmad. This dealer has no integrity. Lies and more lies. I would never trust these guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Worst Place to buy a car
After negotiation, I ended up agreeing to pay full price for a BMW, which was $14,566, plus the $999 processing fee and $799 doc fee. Then they added a $399 surprise fee. All BS, but i agreed to pay it all. Then as i was getting ready to make payment, they told me that someone else put a deposit on the same care and they couldn't sell. Then later that day the asked me for $800 more for no reason? This is no joke all real. This is fraud and misrepresentation. Their prices are BS and they're just trying to get you in the door. PS. AS of the date and time of this post, they still have the car listed on their website for 14566.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It's unfortunate that there was a miscommunication and you were unhappy after pricing was discussed. all our fees and taxes are shown from the moment you walk into the store. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.