Merlex Auto Group

I don’t have words. First of all, I should’ve known from the very beginning reading the plethora of bad reviews of this place. Don’t give them the benefit of the doubt like I did. Second, advertised price online is NOT the real price, it’s true. Imagine walking in thinking you are going to get a good deal and then get slapped $999 for “processing fees” and $799 for “reconditioning fees”, I laughed out loud. They couldn’t tell me what the reconditioning fee was for, just that they have to do soooo much to clean the cars and get them up to inspection-right. Next, imagine walking in the most unprofessional backyard car dealership that is a group of guys who know nothing except how to find different ways to rip people off. Running around trying to find eachother, trying to find papers, phones ringing, casual conversations about random things. Profanity etc. I think they spent more time online googling the same car I was looking at trying to convince me that none of other ones around were as cheap. Maybe before they added thousands of dollars in hidden fees. Should’ve left right then. But I really liked the car. Fast forward to after they added the fees, me telling them that isn’t the price I came here for and they would need to come down a little bit. Nope. Not even 1$. They let me walk out. Text me the next day yea we will come down a few hundred. Okay. How much is a few hundred, can you give me a final price offer? “No I can’t”. That was their response. I go in that next day, and the first thing they said is “bad news, someone is in there right now that wants to pay full price right now”. (There was no one in there). I replied wow okay so go ahead and sell it to him then! He says “wait no no no I was just saying before you didn’t let me finish that I was gonna hook you up still”. You’d think since they had all day to prepare for me coming that they would have paperwork ready etc but I had to wait until they were done smoking their cigarettes and then find my paperwork hidden in different places around the office. What really did it for me, is that they say 2 words to you then go back in their little office room and shut the door to come up with the next scheme to **** you over. About 30 minutes of that back and forth game and I was done. They said it wasn’t possible to make a simple title transfer of my trade in and because of that I needed to go sell my car somewhere else and then come back, because they didn’t want to take my car to an auction. I walked out. Schemers, slimey crooks that I have never experienced in my life. Not to mention I have never disrespected as a woman to this degree ever in my life.

First you should know that I am lenient when it comes to reviews so when I give 1 star its bad.I bought a vehicle there. Vehicle is nice. But it cannot pass MD state inspection. It failed for leaking front struts that need to be replaced, emergency brake wont hold on a hill and broken engine mount all of this was identified within 48 hours of purchase. I also Identified a tire sensor fault before leaving the dealership. That they said would go away and less than 96 hours after having the vehicle I have a problem with the rear back up system. The vehicles are sold as is. When I called I was told to take it for an estimate but when thr repair shop called the manager he said I was paying for it. I went back to the office and they wrote the wrong email address for me to contact the corporate office luckily I tried to send the email from the parking lot and was able to go back in and get what I hope is the correct email address. I contacted the corporate office and have not heard back from them as of yet. So now I'm stuck with a $2000 repair bill on a vehicle that I did not own for 48 hours. To make things even worse when I went back to the office there was another person that failed Maryland inspection that had their car for less than 30 days

First you should know that I am lenient when it comes to reviews so when I give 1 star its bad.I bought a vehicle there. Vehicle is nice. But it cannot pass MD state inspection. It failed for leaking front struts that need to be replaced, emergency brake wont hold on a hill and broken engine mount all of this was identified within 48 hours of purchase. I also Identified a tire sensor fault before leaving the dealership. That they said would go away and less than 96 hours after having the vehicle I have a problem with the rear back up system. The vehicles are sold as is. When I called I was told to take it for an estimate but when thr repair shop called the manager he said I was paying for it. I went back to the office and they wrote the wrong email address for me to contact the corporate office luckily I tried to send the email from the parking lot and was able to go back in and get what I hope is the correct email address. I contacted the corporate office and have not heard back from them as of yet. So now I'm stuck with a $2000 repair bill on a vehicle that I did not own for 48 hours. To make things even worse when I went back to the office there was another person that failed Maryland inspection that had their car for less than 30 days

First, they will advertise the cheapest car on the internet and when customers call on the phone, sale guy will say the car is on lot and they are selling with the whole sale-price. Boom.... That car just sold and will force to look at other car and $999 and $799 fee will add extra before tax and title fee. That 40k car will cost 48k in the end. (Make sure you touch and feel all the body and bumper and paint of the car because all their cars have been in multiple accidents)

They listings cars that not available any more. I found two cars that I like but when I contacted them they said both are already sold. The adds are still in the website for more than 10 days.

My wife and I were off and we passed Merlexautogroup, she seen couple of Land Rovers and she asked me if we can stop by and check them out, we pulled up and Mike came out to let us know where to park. We told him that we were just looking, he didn’t mind showing us the cars and going over the fees. My wife was extra happy when Mike showed us the Carfax and let us know that all these cars are clean no accidents, if anything just finder binder damages. No air bag deployment. They sell so cheap that we had to go from looking to drive one home. Thank you very much Mike I make sure to come check you guys out for myself S550. Next month thank you very much Mr Ray. I highly recommend that everyone must go and see them and ask for Mike

Moe was courteous and welcoming when I came to Merlex. He knew about the vehicles that I came to see. He was attentive and detailed throughout the process until the very end. I will refer my friends and family to him. I also recommend Moe for any promotions that come available. He is that good!

My son was looking for a car online he founded we called the dealership Mike answered our phone call, told us that the car was available and they had similar Lexus H450 on the lot and that we should check them out just Incase we missed that one car, we made an appointment for Saturday, it took us 3 hours to get there, Mike showed us the car that we were talking about took us for test drive, showed us the Carfax report, we loved the deal including the fees that they charge us we were extremely happy with the price and the car, Ray the manager was extremely nice that he bought us lunch while waiting for the bank. Thank you very much guys I will come back to get my wife a car next. Mike and Ray thank you very much for your help

Best dealer in the DMV HANDS DOWN got me in and out smooth process no hassle would highly recommend them got what I wanted and I was in and out within minutes

Will went above and beyond to meet my needs and was patient throughout the whole process as I wanted everything to be perfect. Highly recommend him if you’re looking for a new car!