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(690 reviews)

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Great

Jessica was very nice to us, she helped us with everything we needed and we was able to get the car. I was so happy about her services too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer Beware don’t purchase from MERLEX AUTO

Most unethical business we have ever dealt with, Moses sold us a vehicle and lied about the condition of the vehicle. They falsely advertised the vehicle to be something it was not, spoke to Alex the dealership principle/owner he told us that they could do nothing to assist us. We did not have the vehicle for 24 hours and had to put it in a repair shop, the vehicle was unsafe to drive and definitely unsafe to have have our daughter in. Moses and Alex took advantage of my wife, we will be filing a claim with the Better Business Bureau.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.

Buyer Beware!!

Most unethical business we have ever dealt with, Moses sold us a vehicle and lied about the condition of the vehicle. They falsely advertised the vehicle to be something it was not, spoke to Alex the dealership principle/owner he told us that they could do nothing to assist us. We did not have the vehicle for 24 hours and had to put it in a repair shop, the vehicle was unsafe to drive and definitely unsafe to have have our daughter in. Moses and Alex took advantage of my wife, we will be filing a claim with the Better Business Bureau.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Cadillac big boy

I had a wonderful experience with this dealership. They really went the extra mile to make sure all my needs were meet. I would high Jessica and Walter and ray, don't judge a book by its cover and give them the opportunity in person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

LIARS!

LIARS! Plan and simple...I called about am SUV and was told it was "on the lot". I asked them to make sure as I was coming a long distance. The guy said he'd check. He put me on hold and came back and said "yes, it is here'. I got there 45 mins later and was told "oh..that car sold days ago". The guy who told me it was there had the nerve to tell me "I never spoke to you" These guys are shady at best. I'm sort of glad the car was gone as I would never want to give these people 1 penny.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.

Happy And Blessed

MERLEX is the place 2 get the car of your dreams and they give u love and RESPECT I'm in love with MERLEX Auto Group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

High-end high-quality cars

Thanks to Merlex Auto Group for providing me with my brand new Mercedes Benz CLS . Very easy and simple car buying process unlike other dealerships that gave me the run around. Special thanks to Walter and Pete for getting me into my vehicle and an affordable rate. Would reccomend merlex to all freinds and family. Thanks again to the merlex family for making my dream into a reality !!! They have a very high-end high-quality lot! Dont judge a book by its cover I went in there with my personal funds and they assured me and made sure all numbers and fees were discussed and disclosed up front! Being a African American and not looking right people will treat you different but they didn't judge a book by its cover and neither did I both happy parties!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

High-end high-quality

Thanks to Merlex Auto Group for providing me with my brand new Mercedes Benz CLS . Very easy and simple car buying process unlike other dealerships that gave me the run around. Special thanks to Walter and Pete for getting me into my vehicle and an affordable rate. Would reccomend merlex to all freinds and family. Thanks again to the merlex family for making my dream into a reality !!! They have a very high-end high-quality lot! Dont judge a book by its cover I went in there with my personal funds and they assured me and made sure all numbers and fees were discussed and disclosed up front! Being a African American and not looking right people will treat you different but they didn't judge a book by its cover and neither did I both happy parties!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service

One of the easiest buying experiences ive had. Great customer service and very family oriented. I would definitely do it all over again. I recommend everyone to make a purchase. Be sure to see BIG MO, MARCO, AND WALTER. Great guys!!!$

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best customer service

This dealership has one of the most unique inventories in the DMV area! The atmosphere is very welcoming and the sales staff are very nice and genuine! I purchased a new body S-Class, and the love everything about the vehicle! Thank you Merlex and Sean!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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