Reviews
Great experience
Great car buying experience would definitely recommend! Excellent customer serivce, they make you feel very comfortable and welcomed at Merlex. Also the staff was very friendly as well! :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best experience
This dealership is beyond one of favorite to visit. The customer service is amazing and the the site is extremely clean. I will definitely be buying from here again. Strongly recommended
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service
This dealership is great! I went in with no hope of finding the car I wanted however, I left with the keys to my new BMW. Their service is beyond exceptional as well as there product. Highly recommend this to anyone and everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
AMAZING SERVICE!
By far some of the best customer service I have ever received. Management please find a way to reward your guys for their hard work. Definitely recommend!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Top quality vehicles and customer service
When I first called Merlex auto imports, Javier answered the phone he was very welcoming and polite, I asked for the car that I was looking for and he said it’s here, what time are you coming in ? When I got there the car was perfect as he told me, Javier and Walter are great they help me with the purchase of my car I got the best deal, the best apr. if you looking for a pre-own luxury vehicle GO SEE Javier and Walter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bmw grand coupe
Amazing experience, sales reps are very knowledgeable and professional. No pressure, you can truly tell they want to put you in the car of your dreams! I would absolutely come back time and time again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!!
Highly highly recommend!! Went by to check our a 2017 Mercedes E300 and had the pleasure in dealing with Masi as my sales rep and did a great job, the management, Wali and Bola catered to all my concerns with financing and got the beat deal in 300 miles! Great service and amazing inventory! Definitely coming back for my next upgrade!! Thank you Merlex group!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2011 mercedes benz GL
These guys are great and very professional. My wife and I were very pleased with the way the staff catered to us. Thank you Walter, Javier, and Mike for all of your help and reassurance. I felt like these gentlemen actually went the extra mile for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Experience
If you are looking for excellent service and an honest, knowledgeable automobile salesperson, visit at Merlex Auto Group in Arlington, VA or give him a call. Even if you are not sure what you can afford, don't hesitate in contacting him. He is an expert with solid experience to guide you through the finance process, insurance and every other aspect of the sale. Over the years, I have purchased several vehicles and he has consistently met my family's needs and expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CLA 250
The Best customers service. Walter and his team helped me pick my dream car. Everything went smooth and no trouble at all. I would recommend all new college graduates.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase