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(690 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

Great car buying experience would definitely recommend! Excellent customer serivce, they make you feel very comfortable and welcomed at Merlex. Also the staff was very friendly as well! :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best experience

This dealership is beyond one of favorite to visit. The customer service is amazing and the the site is extremely clean. I will definitely be buying from here again. Strongly recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

This dealership is great! I went in with no hope of finding the car I wanted however, I left with the keys to my new BMW. Their service is beyond exceptional as well as there product. Highly recommend this to anyone and everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

AMAZING SERVICE!

By far some of the best customer service I have ever received. Management please find a way to reward your guys for their hard work. Definitely recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Top quality vehicles and customer service

When I first called Merlex auto imports, Javier answered the phone he was very welcoming and polite, I asked for the car that I was looking for and he said it’s here, what time are you coming in ? When I got there the car was perfect as he told me, Javier and Walter are great they help me with the purchase of my car I got the best deal, the best apr. if you looking for a pre-own luxury vehicle GO SEE Javier and Walter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bmw grand coupe

Amazing experience, sales reps are very knowledgeable and professional. No pressure, you can truly tell they want to put you in the car of your dreams! I would absolutely come back time and time again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great experience!!

Highly highly recommend!! Went by to check our a 2017 Mercedes E300 and had the pleasure in dealing with Masi as my sales rep and did a great job, the management, Wali and Bola catered to all my concerns with financing and got the beat deal in 300 miles! Great service and amazing inventory! Definitely coming back for my next upgrade!! Thank you Merlex group!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2011 mercedes benz GL

These guys are great and very professional. My wife and I were very pleased with the way the staff catered to us. Thank you Walter, Javier, and Mike for all of your help and reassurance. I felt like these gentlemen actually went the extra mile for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Experience

If you are looking for excellent service and an honest, knowledgeable automobile salesperson, visit at Merlex Auto Group in Arlington, VA or give him a call. Even if you are not sure what you can afford, don't hesitate in contacting him. He is an expert with solid experience to guide you through the finance process, insurance and every other aspect of the sale. Over the years, I have purchased several vehicles and he has consistently met my family's needs and expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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CLA 250

The Best customers service. Walter and his team helped me pick my dream car. Everything went smooth and no trouble at all. I would recommend all new college graduates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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