Reviews
Buying my second vehicle
Man what can I say I am loving my new Chrysler 300 s fully loaded And the buying experience was wonderful there weren’t to many loopholes involved I put down a decent amount and my guy. Walter Hemsworth definitely showed about and got me in and out with a great rate and made sure that they didn’t suck the living life force out of me thanks again Merlex auto And thank you again Walter I will be back when it’s time for my sons car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
NEW car !!! So excited.
i purchased my brand new car ! And I’m couldn't be happier! i am a college student and wasn't sure if i wasn’t even going to qualify ! Very little credit history, so i was super apprehensive . However , Walter Hemsworth & Moe assured me in making the right decision. i am so appreciative , and super excited!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
All around great experience.
Awsome customer service. Took some time for deal to take place but was well worth it in the long run. Will definitely recommend to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worst Customer Service
Worst customer service ever. Your employees need basic etiquettes and coaching before they can even answer the phone . I called inquiring about a vehicle and Mike kept interrupting me while i was asking questions. He kept telling me that the price was the best and the vehicle was the best i can ever find . It’s my right to ask as many question as i want if i want to spend $50k on a car . Sorry guys you lost a sale because of one arrogant employee
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns.
Worst Customer Service
Worst customer service ever. Your employees need basic etiquettes and coaching before they can even answer the phone . I called inquiring about a vehicle and Mike kept interrupting me while i was asking questions. He kept telling me that the price was the best and the vehicle was the best i can ever find . It’s my right to ask as many question as i want if i want to spend $50k on a car . Sorry guys you lost a sale because of one arrogant employee
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
One on a million
Great experience ever buying a car. Sean really took care of us. Walter hooked us up with the cheapest issurance rate. I highly highly recommend Merlex Auto Group for any car buyers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing Experience
Wonderful experience with knowledgeable and passionate sales people. They did not play any games. The entire staff was very straight forward and catered to our needs, answered questioned, and made sure we got everything necessary to be happy with our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
300 s white
Great experience ever buying a car. Sean really took care of us. Walter hooked us up with the cheapest issurance rate. I highly highly recommend Merlex Auto Group for any car buyers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Claude
Great customer service, went above and beyond to make sure we were happy with car, price and insurance. Recommending Merlex to everyone I know. One in a million spot
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Germantown
Great customer service, went above and beyond to make sure we were happy with car, price and insurance. Recommending Merlex to everyone I know. Amazing and fantastic process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car