Skip to main content

Reviews

(690 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Merlex Auto Group

Just purchased a 2015 Jaguar XF while trading my 2008 Mercedes Benz S-550. I worked with Sean over the phone but was assisted by salesman big al when I came in. Both salesmen were very professional, well-spoken and accomadating on helping me find my new vehicle. They were able to get the deal done at a great rate while keeping me at affordable payments. I highly recommend these guys for any used luxury vehicle purchase you are looking to make. Ask for either big al or Sean!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Experience at Merlex.

If you are ever shopping for a car, I highly recommend Merlex Auto Group. I had an excellent experience working with Al and Frank. Satisfaction Guaranteed #Merlex

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best of the best

Was looking for a luxury vehicle for myself after my car got totaled, so glad I came to Merlex Auto Group. They service and vehicles were amazing. I was really lost because my sales guy zack showed me everything from Mercedes to Lexus And BMW. I picked the Mercedes S550 and could not be happier with my vehicle. They gave me a great deal and made the process so easy. THANKS MERLEX AUTO GROUP!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best service every!!! Thank you so much Merlex!

Wow.... what can I say? Masi was fantastic, hands down the best sales rep I have ever encountered, very knowledgeable about his cars that’s for sure! the staff was friendly and respectful through out the whole process. It seemed like every 30 minutes there was someone asking if we needed anything! Haha I love it! Wonderful customer service guys! You deserve these stars AND stripes! Thank you for my Mercedes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Must go to merlexautogroup and see them

I personally want to that I drove from Ohio to Va just to visit merlexautogroup I came for a car that I but I seen a better car God bless Mr Walter for taking care of my financial work and thanks to Big Moe and Mike my salesmen they took care of me, I highly recommended Merlex Auto Group for everyone to go see before they buy a car they simply have the best cars available. Thank you team Merlex Auto Group they told about the new location I was told that they guarantee financing 100. I wish I could tell the world how honest and carrying they were with me that I will came back and buy my next car as well god welling thank you again team Merlex thank god I found out about Merlex Auto Group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Very happy and thankful

I personally want to that I drove from Ohio to Va just to visit merlexautogroup I came for a car that I but I seen a better car God bless Mr Walter for taking care of my financial work and thanks to Big Moe and Mike my salesmen they took care of me, I highly recommended Merlex Auto Group for everyone to go see before they buy a car they simply have the best cars available. Thank you team Merlex Auto Group they told about the new location I was told that they guarantee financing 100. I wish I could tell the world how honest and carrying they were with me that I will came back and buy my next car as well god welling thank you again team Merlex thank god I found out about Merlex Auto Group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Dishonest

Too many fake list on cars.com and owned website. Don't buy a car there. Also, parking is inconvenient and it is hard to test drive. It was a terrible experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Sean and Freddie Are Awesome!

This was a good car buying experience. Sean and Freddie were very honest and made the process enjoyable. Discussions with the finance team were uncomfortable at times, but we managed to make it through successfully and at the end everyone was smiling. I love my new car and look forward to enjoy our family car together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2013 Cadillac Escalade

I asked 2013 Cadillac Escalade and they said it was available. I visited there without an appointment. There is no 2013 Cadillac Escalade, it already sold. However, they still listing on Cars.com for fishing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.

Cl550 benz

My husband and I had an AMAZING experience with the gentleman at Merlex when purchasing our car. Big Walt, Sean, and Moe were very efficient and professional, the quality of service was on point. They made our car buying experience pleasurable in every way!! We will DEFINITELY be back!! Thank you Merlex Auto Group!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No