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(690 reviews)

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Mark G CL550

My husband and I had an AMAZING experience with the gentleman at Merlex when purchasing our car. Big Walt, Sean, and Moe were very efficient and professional, the quality of service was on point. They made our car buying experience pleasurable in every way!! We will DEFINITELY be back!! Thank you Merlex Auto Group!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Arvalon C300

I test drove a Mercedes c300 Sunday it was a great car and I was able to buy the car the next Great Service. I would highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Come see merlex and Sean

I called merlex this morning to inquire about a vehicle. Sean was the young gentleman that answered the phone and he was very welcoming. I already had my own financing so all I needed to do was pick the car. He helped me pick an amazing car and the deal went through smoothly. I would recommend this dealer to everybody. Very professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Angela Benz GL450

I came in looking for a Mercedes GL 450 at a good price. The dealer had several in great condition. I worked with Mike who was very attentive and made sure we got exactly what we wanted. I had a great experience. The entire team was helpful and courteous! I would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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S550 AMG

This was the easiest, fastest and best car buying experience I’ve ever had. Walter was quick to respond to my online inquiry and then had the car cleaned and paperwork ready to go when we got there. It was definitely worth out 6 hour trip! I would highly recommend Merlex Auto Group, but make sure and ask for Arthur! He’s one of a kind! I would definitely go back for another purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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WALTER C400 AMG

Walter Hemsworth was extremely helpful through and through in this buying experience of ours. We went to the dealership to buy a car that we saw online for my wife. But the car didn't have some of the features we expected it to have. Walter helped us find another certified preowned breed, 2016 Mercedes Benz C Class 400 4MATIC, which we liked much better than the one we went for. It was loaded with way more cool features than we were looking for. In addition, Walter is just a phone call away to provide us help and support after purchase whenever we need it. The entire staff was very knowledgeable and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Benze350

Came into Merlex Auto Group interested in purchasing a Mercedes Benz Truck. Test drive Appointment was easy to set up and financing was already available ! Want to thank Frank and Walter for helping me get into my dream vehicle ! Also purchased a warranty at an unbeatable price keeping me covered in all corners !!! Would recommend dealership to anyone interested in the used car market. Thanks again To the Merlex Family and Peter for everything . God Bless !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Used Car Sales !!

Came into Merlex Auto Group interested in purchasing a Mercedes Benz Truck. Test drive Appointment was easy to set up and financing was already available ! Want to thank Frank and Walter for helping me get into my dream vehicle ! Also purchased a warranty at an unbeatable price keeping me covered in all corners !!! Would recommend dealership to anyone interested in the used car market. Thanks again To the Merlex Family and Peter for everything . God Bless !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

NEVER EVER BUY A CAR FROM THESE PEOPLE

If I could give a zero I would. I read as patient xxx I could be with the folks. As mentioned before they sell you a vehicle known to not be working. Frank.. well there's a reason he's not in charge. Walter is the nice guy but he has to pass the buck to "upper management" Sid is very nice... which is the only good part of this company. We paid cash for a Range Rover we found out they had full knowledge of the transmission not working. Unfortunately we didn't see reviews before or purchase but unlike others this won't end well because we will have people there making sure others don't buy. My friend at channel 4,5,7 and 9 will be out to visit. Every single place possible will know not to buy from these guys. All they had to do was resolve the issue. They chose to not do so. That will be their issue. Not ours. Also beware.. they will use your warranty without your permission to fix a car that should have been in working order. We will increase our social media and after other ways to make sure no one else is affected until they decide they will no longer do this to others. Yes.. we are contacting everyone to file a class action suit.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Masi from Merlex was amazing!

Wow, outstanding! I cant believe how wonderful the customer service was!! Maso took care of me and got me into a beautiful 2010 Mercedes-Benz S63 AMG and im in love! They dwfinitely earned a client for a lifetime!! I love my new vehicle!!! God bless everyone at merlex autogroup!! - Clarence Rice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.