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(690 reviews)

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Mercedes!!!

I highly recommend this team! They were very observant and professional. I visited 3 other dealerships and they beat all competitors. You will not be disappointed. Contact Walter and Thomas for your next vehicle. It was a pleasure to do business with merlex auto group . I left with a 2015 Mercedes Benz S550. Beautiful white car. I came in preapproved and it turns out that it wasn't quite enough, so they got me approved with a better rate and a lower monthly payment I would highly recommend them to my family friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don judge a book by its cover

The experience I had with Merlex was the moment of truth,As having worked in the customer relations for over 30 plus years this small franchise of used cars has raised the bar on customer satisfaction, management has gone over and above!!!!! Thanks to Walter and service manager Bola! I wok highly recommend his place to anyone that is in he marke for a nice Highly car! You can not judge a book by its cover! I saw some bad reviews and it scared me until I went in there and it felt like the right place from the jump!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't judge a book by its cover

The experience I had with Merlex was the moment of truth,As having worked in the customer relations for over 30 plus years this small franchise of used cars has raised the bar on customer satisfaction, management has gone over and above!!!!! Thanks to Walter and service manager Bola! I wok highly recommend his place to anyone that is in he marke for a nice Highly car! You can not judge a book by its cover! I saw some bad reviews and it scared me until I went in there and it felt like the right place from the jump!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

HIGHLY RECOMMEND

HIGHLY RECOMMEND THIS DEALERSHIP! Walter helped me get with the whole financing process and made it quick and super easy. 10/10 highly recommend.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Range Rover

the guys was very nice they gave me a full tank of gas my truck needed brakes to pass inspection and they didn't only fix the front brakes they did my back brakes for free and they detail my truck also when the work was done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

rover

the guys was very nice they gave me a full tank of gas my truck needed brakes to pass inspection and they didn't only fix the front brakes they did my back brakes for free and they detail my truck also when the work was done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

My experience with this dealership was great. The customer service is awesome and they treat you with high respect and like part of their family. Walter took care of us every time we called on him. Walter and Owen are awesome to do business with. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Merlex Auto Group Review

After being skeptical about shopping with a smaller dealership, I was more than pleasantly surprised. Not only did their customer service exceed my expectations, but they truly took care of my family and I (including my one year old), like we were part of their own! Specifically, we were very impressed with Sean, Collin, and Walter! The main thing that impressed my family and I, and made us lifetime customers, was how they took care of my sister. My sister is visually impaired and has a guide dog that goes with her everywhere. This is not always an easy time, as her dog is a German shepherd and takes up quite the amount of space. They gave them their own space, and even got her dog water, voluntarily. Further, as anyone who has purchased a vehicle with financing knows, it is not the quickest process. However, they were consistent with offering drinks, and any accommodations that they could in order to make us more comfortable and make our experience as smooth as possible. They handled everything very professionally, and impressed us in more ways than one, not to mention that have the most impressive lot out there! We can't wait to come back and purchase another vehicle from them in the future, and will continue to refer them to everyone that we know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service at Merlex Auto Group

After being skeptical about shopping with a smaller dealership, I was more than pleasantly surprised. Not only did their customer service exceed my expectations, but they truly took care of my family and I (including my one year old), like we were part of their own! Specifically, we were very impressed with Sean, Collin, and Walter! The main thing that impressed my family and I, and made us lifetime customers, was how they took care of my sister. My sister is visually impaired and has a guide dog that goes with her everywhere. This is not always an easy time, as her dog is a German shepherd and takes up quite the amount of space. They gave them their own space, and even got her dog water, voluntarily. Further, as anyone who has purchased a vehicle with financing knows, it is not the quickest process. However, they were consistent with offering drinks, and any accommodations that they could in order to make us more comfortable and make our experience as smooth as possible. They handled everything very professionally, and impressed us in more ways than one, not to mention that have the most impressive lot out there! We can't wait to come back and purchase another vehicle from them in the future, and will continue to refer them to everyone that we know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Merlex Auto Group

Great dealership. Excellent service. Ask for Owen he was a great help. He kept in contact with me the entire time updated me and made sure everything was perfect with the car. If you are ever looking for any luxury vehicle come in to MerLex Auto Group ask for Owen you won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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