Merlex Auto Group

Had the WORST experience ever at Merlex Auto Group. DON?T purchase a car without title in hand or at least get a vehicle history report before signing any paperwork. The car I purchased had a lien on the title and received NO assistance from all the fake managers I spoke with. No returned calls from general manager and constantly told that I had to call my bank to get this matter resolved. I purchased the car from you so why am I responsible for getting the title cleared? Finally, after 90 days the title was cleared while the car sat in my garage for over 30 days without tags to drive it. No 30 day warranty as promised and had to spend a few thousand dollars for repair. READ the paperwork before signing or better yet don?t go to this side dealership at all. You may think you?re getting a good deal but you?re not.

Had the WORST experience ever at Merlex Auto Group. DON’T purchase a car without title in hand or at least get a vehicle history report before signing any paperwork. The car I purchased had a lien on the title and received NO assistance from all the fake managers I spoke with. No returned calls from general manager and constantly told that I had to call my bank to get this matter resolved. I purchased the car from you so why am I responsible for getting the title cleared? Finally, after 90 days the title was cleared while the car sat in my garage for over 30 days without tags to drive it. No 30 day warranty as promised and had to spend a few thousand dollars for repair. READ the paperwork before signing or better yet don’t go to this side dealership at all. You may think you’re getting a good deal but you’re not.

Low pressure nice sales people. We felt with Melissa and she was very nice

My experience was exceptional. I couldn't be happier. Right from the start when I entered the dealership it felt like my home away from home. My wife and I were greeted kindly and the sales person asked us what vehicle were we interested in. Great supporting staff that worked very well together, and compliment each other. Job well done!

Seen a 2009 Lexus LS 460 L for sale here on Auto Trader's website. Eddie a salesperson asked me when I would like to see it and I said I would come up on Saturday May 13th. Drove from Lynchburg to Arlington and didn't see the car after I got there so I asked to see Eddie. He was nice and asked if I knew the stock number for the vehicle which I thought was odd. After a few minutes he came back and said that the car wasn't there. I asked him where it was and he said it was at the shop. Then he wanted to show me 2010 LS with more miles. I was upset so I left but called back to speak to the manager Walter. Melissa another salesperson took my info and said that Walter would call back. Which he never did. Later that day I got a email from Eddie asking if I was still interested in the car. I called back on Monday asking to speak to Walter. He was coming in later that day. I called back and Melissa said that the 2009 LS 460 L had been sold but she took my info again. Still haven't heard from Walter but the 2009 Lexus LS 460 L is still listed on the website. If you see a car on their website and you want to contact them you've been warned!

these people really treat you like family. put me in the car i wanted and i felt confident leaving the lot. i got my dream car at the lowest price and i couldnt be happier

Great people they got me and approved in no time. Everything went great

I will continue to post and write a review on EVERY site available, as I have just read so many already posted reviews with similar issues to mines, as well as the good ones but when it comes to buying a car the bad out weighs the good. because I was definitely sold a lemon too, and I see the owner takes time out to respond to each review with excuses but instead of the owner responding back to this, be professional and email me so we can keep a record of how you choose to respond to this bad review... or of all the times I have called I have NEVER been referred to you, nor have you called to address these issues! Your too busy responding to reviews online, I guess to handle your complaints face to face! NO NO AND NO! I would not recommend or refer ANYONE to go to this dealer!!!!! I purchased a 2010 Mercedes truck, and found out before 30 days were up the thermostat had to be replaced! They sent me to "their" mechanic to get it checked out and fixed, only to tell me I was going to be responsible for paying half of the 580.00 and they would pay the other half ( keep in mind, it hadn't even been 30 days after I left the lot) took it to benz to get a full inspection and found out the battery had NEVER been replaced since 2010 and needed a new battery and the service light came on, for oil change and other things, (this was also done within the first 30 days) It's so sooooooooo soooooooooo much more! But I don't even want to waste the energy, however I will sharhave dealt with Sean, Steve, Walter for assistance with all my issues, ask over and over to speak with the OWNER OR MANAGER BUT was told by Sean, "neither one wanted to talk to me!" Also spoke with Melissa today and I honestly thank her for all that she has done bc she would be the only person that actually took the time to listen, and explain to me everything I'm experiencing is not my fault(oh because, not to mention I'm still waiting for hard tags after 2 months) and that's clearly out of my control, checked with the DMV several times, only for them to tell me the VIN #is not in the system so the dealer never sent the paperwork and she has assured me she will make sure to handle things moving forward as much as she can help, so that I do not continue to get the run around and brushed off as I have from everyone else! I read these reviews before going to this dealership, believing I would have this, "all around GREAT buying experience" but I that was NOT TRUE AT ALL! And honestly, I wish Melissa was the manager and/or owner of this establishment, she is VERY Professional and understands what it takes to display GOOD CUSTOMER SERVICE! I will never go to a "off the side of the road" dealership EVER AGAIN!!!! Melissa again, I THANK YOU for your help and most of all your HONESTY!!!

Traveled from NJ to VA and the place was very small and unprofessional. There were problems with the vehicle I wanted to purchase and it took hours to start the buying process...

Absolute worst buying experience and after purchase experience. Purchased an Audi A8 from dealership. Car exceptionally clean, however, the administrative process left me severely annoyed. 1) Very disorganized when it comes to paperwork. Tried several times to get my title in order to purchase tags from the DMV. No one seem to know where my title is. They gave me a number to call (a sister dealership) who told me they didn't have it and to call back to the dealership I purchased the car from for it. The dealership told me to call the credit union. The credit union said the dealers is suppose to mail the title to me. I called the sister dealership back and the tag person would not take my call. In addition, they have a sign when you walk in the door $999 processing fee, not negotiable. Plus, they charge a $500 prep fee. I regret dealing with them. In addition, they tell you they will give you a 90 day warranty, however, all the paperwork will say "As Is." they want to you sign. When I asked about the 90 day warranty, they tired to change the subject or double talk over it.