Merlex Auto Group

I was shopping around for a used car and noticed Merlex because of their very reasonable prices. They helped me get into my dream car and couldn't be more sastified. Staff there were very friendly, I am planning on visiting them again soon to shop for my boyfriend car.

I bought a car at merlex auto group the car was damaged they not offer the costumer 30 days warranty in just 24 hours the car wasn't work properly , terrible service .

Walter and Steve were a pleasure to work with at Merlex... they worked closely with me on my purchase of a Vehicle ... Walter kept in touch with me by text during the entire time I was working out the details of my purchase ... There was no pressure ... it was a truly great experience for me ... I would buy another vehicle from Merlex ...

Steve and Walter helped me get the only Honda civic on the lot for a great price and the transitions were all smooth :)

Very arrogant and self righteous when it comes to negotiations. I was told they don't negotiate internet prices. They are already as low as they will go. The sales manager accused me of wasting his time when I offered a cash purchase less than his asking price. Why do they ask you to "make offer " if they are not willing to negotiate?? Buyer Beware -shady at best ...don't forget the $1000 dealer fee ?

Our tags was expiring, ,called checked the status on tags to them saying no one is available and kept giving us the run around. Saying they would email them, never did. Their customer service is awful after you purchase from them and they receive the check from bank. Love their cars but customer service is the worst!

Although the morning I called the dealership the car was still there...by the time I arrived the car was sold. No call back to say it was being sold as I was enroute and multiple attempts to sell me another car.

I purchased a car from merlex over a month ago and ive been frequently checking the market of my vehicle. to this day i have yet to find a better deal then the one i got here. They took care of me and i still smile when i think of my beautiful car.

Stay away from this dealer... Me and my husband saw a BMW we thought was a good fit for me on CarGurus app. So we got on the highway and I test drove a 2006 BMW 760 LI on June 31,2016. The car drove fine that day. But I should have known something was up with the vehicle because it was not displayed on the lot. They claimed they just purchased the car so why not have it on the lot. Instead it was in a parking garage across the street from the dealer. Anyway at that time the car drove fine, so I thought. The next day me and my husband came back to purchase the car, July 1, 2016. We live 2 hours away from Merlex Auto Group but took the time both days back to back to get this BMW 760 LI, we thought was a good car. So we do the paperwork and while we doing the paperwork the Lot attendant and the Saleswoman take the car to get gas. We had finished the long process of purchasing a vehicle, signing several pieces of paper, before they even got back. Which was strange. The gas station they said was right up the street. But it took them what seemed like forever. Then when they do come back I proceeded to go get in car to leave to go home,thinking everything is ok. But before I could get in car, the saleswoman insisted that I write a review about my experience with her before I leave. It felt weird because of how persistent she was about it. I told her I do write reviews and I would soon as I got home. So I proceeded to get in the vehicle to follow my husband back home, which is 2 hours away, I remind you. As soon as I drive off the lot and turn the corner, the car jumps and the transmission check light comes on. I have to call my husband and tell him to pull over just a block away from Merlex Auto Group, the dealer I brought the vehicle from, and just 5 minutes from leaving the lot. So understandably, we are both very upset and turn around and go back to Merlex Auto Group to talk to Walter, the manager. Well he refused to talk to us stating he was eating lunch and did not want to be interrupted. But we just brought this car from you less than 10 minutes ago and its having transmission problems already.And nobody else at Merlex Auto Group would talk to us. The saleswoman was upset. She said she don't do business like that and said she was quitting. Which I found out months later that she did quit the week after they sold me that lemon. Anyway so my husband drives the car back to our city, 2 hours away and I follow him. We drove it straight to our local BMW dealership. They looked at it, did a diagnostic test on it and told us that the transmission was bad and needed replacing. We just brought this car. We do have a warranty but the warranty company would not fix it cause they consider it to be a preexisting condition, even though we did not know of the transmission problem when we purchased the vehicle. This vehicle is gonna cost $8,000 to get fixed according to BMW dealership. Money I should not be putting in a vehicle I had just purchased. Several calls were attempted and made to Merlex Auto Group over the pass months but they refused to talk to me, my husband or my Loan officer at my bank until maybe a few weeks ago when my Loan officer tried again to call. They gave him the run around. I have not driven that car but once. The car has been sitting, parked every since July 5 , 2016 after leaving the BMW dealership. It does not move due to the faulty transmission. So now I'm stuck paying a car note, insurance and personal property taxes for a car that doesn't run. I'm trying to warn all future customers to stay away from Merlex Auto Group.

I have purchased from independent dealerships before with good experiences. Merlex is a an odd one and should be avoided. On my first visit the sales person identified himself as a manager said the price on the vehicle is firm. Ok...fine. After three weeks I called and spoke to Mike. Ten minutes later I called back and spoke to the same guy but he put someone else on the phone implying he was Mike. Their voices were different. Odd. I was not speaking to the same Mike. I asked him about the common practice of pre-purchase inspections. He became loud and ranted how this common practice is unfair and stated it is against company policy. He did not calm down and could not control his volume. My question is a common sense approach to purchase a pre-owned car. Later, I called four independent dealerships in the area the same day and not one had any issue with pre-purchase inspections. These other dealerships encourage me to do so if I wanted to. Merlex can not be trusted as much as I wanted to.