Skip to main content

Reviews

(690 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Great buying experience!!

You feel welcomed as soon as you get there. Jed was who helped me through my car buying process. Once I told him what I was looking for he proceeded to giving me the information that I needed and did not try to push me into any other direction or anything besides what I was looking for. The whole process was very smooth and Walter even helped me through the loan process through my bank. Once I was ready to purchase my vehicle, Jed even drove me to the bank to help me through my loan process. I'm so happy with my new vehicle and would definitely recommend Merlex!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Assistance

Everyone at Merlex was so helpful, they clearly know what they are doing. As I walked in I was immediately greeted and helped. I?m so grateful for their help and assistance during my car shopping experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

One of a kind!

One of a kind dealership! I have bought many cars in my life but I never got the serivce that merlex auto group has provided. It was a three day process. But they got it done just the way I wanted them to do it for me. I got refered he from a friend that bought a car as well! I am going to do the same thing and refer many if my clients over to them. If your in the market for a highline exoctic car go ahead and check out merlex auto geoup of arlington! I got the car i wanted and the rate i wanted. Walter the man him self got me 72 month on a 10 year old car. I love my M5. I would recommed to go see mike or moe there were a great sales guys! And based on other reviwes I did not wanted to go but since i got refered i gave them a chance! They have a great team. And a great staff. I work very hard for my money so i did not wanted to get something that would give me problems and this car runs like a v10 should when we went on a test drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Highly Rec

I was very content with Merlex?s customer service and car buying process, it couldn?t have been easier then it was. Mike was there every step of the way and along with Walter, they helped me work out a good deal for my car. So glad I went to Merlex Auto Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Moe employee of the month

Mo was very on point and was always available for my phone calls and I feel like he went above and beyond to help me get the car of my dreams he is an outstanding car sales person and very knowledgable of all the products I would refer any and everybody to mo at merlex auto group and I also recommend mo for employee of the month. Dealing with mo buying my jaguar was a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Purchaser

My salesman was Mike and he was very knowledgeable about the vehicles. I was shopping during the heatwave and he pulled every car I wanted to see and test drive and was pleasant and patient throughout the entire process. He also supplied me and family with bottled water and notice everytime it was gone and replaced it immediately. Over all just great customer service. As a matter of fact everyone there was very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great customer service

My experience with Merlex Auto Group was amazing, I only have good things to say about them. They have such great customer service and were so helpful when I was choosing a car. I recommend them if you are looking for a great car for a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Appreciated the great service

I really appreciated the great service that I received from Merlex Auto Group Owen was so helpful when I was picking out a car. Apart from the great service they also have a variety of cars to choose from. I recommend them if you are looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Highly Recommended

I would highly recommend them. They were very efficient in their work and made the car buying experience faster and easier than what I was expecting great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience

I?m not one to leave reviews, but I was motivated by the great experience that I had with Merlex Auto Group. I was able to get a great car and Walter was extremely helpful with working out a great deal. If I?m ever in search for another car I know where I?m headed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No