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(690 reviews)

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Area's Greatest Dealership!!!!

From the time you drive on the lot the whole experience is priceless. You are welcomed with open arms from numerous salesmen. You immediately feel like a family member. They take great care of you through the whole car buying experience from choosing the perfect car all the way until you take it home. Merlex Auto is the best dealership I have ever purchased a car from. I promise I am a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer!

excellent dealer. easy to work with and they are true to their word. Walter is great to work with. i work hard for my money and was happy to spend it here. i would recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast easy excellent service!!!

I'm a veteran and used Merlex with the USAA auto buying service. Best experience I ever had in purchasing a car. I recommend you ask for bola. I sent one of my friends there also. 5 stars from me. This is my dealership for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service

not your average dealership ,love doing business with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT SERVICE & GREAT CARS!!

I came into this dealership to buy a Cadillac Escalade. When I got here they had the vehicle ready for me to take a test drive. The vehicle was spotless and in impeccable condition!!! On the test drive, Sam (the salesman helping me) was very helpful. He had a lot of knowledge about the vehicle I was looking at. When we got back from the test drive I realized that they had a bunch of other Cadillac Escalades on their lot. Sam took me around each one and answered any question that I had!!! After picking the perfect Escalade for me I went inside and started talking to Walter (the Finance guy). He helped me get into this vehicle at the payment i wanted and at the APR that i was comfortable with. I have pretty bad credit so what he was able to get for me was a Godsend. Everyone in the office was very helpful!! They even bought me lunch while we were waiting for the bank to get back to us. I will be telling EVERYONE I KNOW about this dealership!!! They are honest & very helpful!! They really made me feel like they wanted to help me get what I wanted .. not just another car dealership who doesn't care what you want and just wants to sell you a car!! This is a small dealership but you can tell they treat all their customers like family!!! And out of all the car dealerships I went to, they were the MOST PROFESSIONAL!! My next car and the next will be bought from here!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding Customer Service and Value

I visited Merlex Auto Group to find a high quality preowned vehicle. I found out very quickly that I had visited the right place. The professionalism, honesty, and customer service of the sales staff is among the best. The sales staff ensured that my family and I had a very positve car buying experience. Merlex only have quality vehicles on their lot, with some of the best prices in the area. I already know I will be visiting them again in the future for my next car. I highly recommend you consider Merlex Auto Group for your next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A Dream Come True

Who says Friday the 13th is a bad day? On November 13th which was a Friday, I was able to make my husband dream come true. I didn't do it alone. With the help of Walter and the whole Merlex family, I was able to get my husband his 2006 Infinity M45 fully loaded at a great price. The experience was exciting, fast and easy. Walter pulled every string he could and made it happen. The team kept us calm and the hospitality was amazing. Though we were all laughing and joking, the team remained professional and high spirited. We were welcomed with open arms. Now my husband is happy and loving his new ride and i am loving the passenger seat and occasionally the driver seat every now and then. I would like to say thank you so much for all your help and support to Merlex Auto Group. I recommend anyone who wants the best bang for your buck to Merlex Auto Group. You would not only love your your ride but you would love the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Never Again

I am 6 months into a purchase from them and I am sorry I ever stepped foot into the dealership. I have put less than 5,000 miles on the car and have already had to replace a heavily corroded battery, a gasket and tires. I should have known by the sketchy buying process that something was awry. I would not recommend anyone to this shop to experience the headaches I have.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I sincerely apologize that you had an unpleasant experience. The frustration you encountered is understandable and your experience is unacceptable. We'd appreciate it if you could reach out to us with these details so we can investigate further. Please contact us at your earliest convenience.

Amazing Customer Service

Thank you so much to everyone at Merlex Auto Group for taking such good care of us with our new purchase! They were amazing! From the minute we arrived (flying in from Miami Beach), they were top notch. They picked us up at the airport, no waiting time at all, down to driving off the lot with our new car, they made it a wonderful experience and we got our new Cadillac Escalade at a great price! I'm not sure what happened with these past reviews, but we had a great experience with them. We saw their add on cargurus.com and from there they took care of us like family. They will be highly recommended :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great, friendly neighborhood experience

Both Bola and Walter are amazing people who truly care about getting you the car you need and giving you honest information, and professional advise. This does not feel like any other used car dealership, because Bola really gives you personalized and genuine advise. All the salesmen are very friendly, courteous and professional. Bola continues to answer any questions I have about the 2008 Range Rover which I bought this month.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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