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Warren Henry INFINITI

(103 reviews)
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (305) 830-7205 (305) 830-7205
Used (305) 830-7298 (305) 830-7298

Reviews

(103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Warren Henry INFINITI from DealerRater.

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Great service from A to Z

Gerald Henry was amazing during the whole process. He exceeded my expectations in terms of customer service. I will definitely come back for service but also when I will have to buy a new car. I am a big Infiniti car/SUV fan. Keep the good work guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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MEITAL IS THE BEST!!

Meital Stark is the best. She always takes great care of us with all of our service needs and explains everything in user friendly terms.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Gerald Henry is fantastic

Excellent service, very professional Gerald Henry is fantastic, my car was returned much cleaner and all service was performed as promised to every possible detail

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Meital is the Best!!!!

This is the place to go if you are looking for exceptional service for your vehicle and for you as a customer. You are treated like Family the moment you walk in. The experience is opulent from the moment you drive up and the service team leave you with a sense of comfort in knowing that your vehicle is in good hands. Meital is absolutely amazing and so is Juan!!! I highly recommend Warren Henry for the purchase and service of your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Staff

despite the fact that car repairs can be unpleasant, the Infiniti staff is always willing to give me a great experience. My wait time was minimum in comparison to the work that was done on my vehicle. I would def recommend this facility

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Reinaldo Lauzuriqure was great. Very professional and knowledgeable about the cats and features. Great customer service skills. He was on point as far as the wait time and addressed any concerns I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome!!! Awesome!!! Awesome!!!

Meital Stark, is my service rep and she is the best!!!! Great customer service amazing on how she is knowledgeable in explaining what’s needed and making sure I am happy and comfortable my overall experience with Meital Stark, and Warren Henry Infiniti awesome! awesome! awesome!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Gearld The Service Advisor

Gearld Henry would get 20 Stars ⭐️ if it was such a thing! He’s been serving all my Cars for the last 7 Years. He the only Service Advisor that I deal with but I’m sure the others are good but not as Great as Gearld!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Will NEVER purchase or lease Infiniti again

I have been a loyal Infiniti customer for the past 16 years, and when my lease expired on my current vehicle, Infiniti took every opportunity to nail me to the cross. Attempted to bully me, providing false information that I was required to use the Infiniti finance company if opting to purchase the vehicle. Upon my insistence , when they could not substantiate contract language to substantiate this, I was able to purchase by going through my bank. However, Infiniti took every opportunity to charge exorbitant fees.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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An "Infinit-er" for life.

Ironically, my Dodge Durango literally broke down right in front of Warren Henry Infiniti. My sales consultant Andres, actually came out and helped me push my Durango into the parking lot. We talked and I drove home that same night with a leased 2019 QX60. Now I'm hooked on Infiniti for life. Purchased this new QX60 a few weeks ago and am loving it. Thanks Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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