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The Big Lot Car Credit

(85 reviews)

Reviews

(85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best advice is to stay away from them

These people are scammers! They will look you right in the face and sell you a lemon. Their warranty is crap. They don’t really fix your vehicle at their shop. I took my car to be fixed and they cigars smoked in it. 4 months after purchase my car broke down and I told them to just come and get it. I had more problems in my life after purchasing a vehicle from them until I gave the xxxxx back. I hope they had fun trying to get their car back from Michigan where I left it! *if a good review included a name of a person who work there, don’t trust it! It’s a part of their scam!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Everything was great until it wasn’t

Be careful when you auto-pay with them!! I made my weekly payment a day early. Setup auto-pay for all the future payments. The very next day another payment came out (which was not due) and I was told the person that set it up he didn’t put it in correctly and they can refund it but it takes 3-4 business days. The amount that was taken was towards my light bill. Now my family is without power for a week for their mistake

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Definitely would recommend Lupe at this dealership

Would 100%recommend Lupe at this car dealership!! He was very friendly and efficient. Found me the perfect car with a great deal!! 10/10 would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do not do It!

If I could give them less than one star I would! Do not ABSOLUTELY DO NOT purchase a vehicle at this dealership!!! Their cars are not in the best condition. They may look shiny and new on the outside but inside you’re going to have problems! We were up there one day after purchase and been back several times since. It’s only been two weeks! It’s worth noting that my nephews family member went up there and two months later needed a new engine! I don’t even leave reviews but I couldn’t let this not be heard l!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love lupe

It’s was my first time buying a car and I wasn’t able to get to the car lot and lupe came and picked me up from my house in the car he was selling to me!!!! Name anyone else that would do that for u I can LUPE, I really appreciate him and everyone else on the lot if this don’t give u a reason to go to the BIG LOT CAR CREDIT then u ain’t looking in the right places

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lupe

Worked with Lupe today and he got me into something in no time and was very professional in his approach throughout the entire process. Got us out the heat and made sure we was taken care of in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tried to buy a car.

Your tv commercial said that I could reach your dealership in 15 minutes, that is not possible, why would I believe anything else you are saying ,why not tell the people watching how many payments are necessary at the amount you are asking per month ? I live in Smithville and make that trip quite often. If you would show the front seat of the drivers side it would also be helpful in seeing the condition of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Don't do it

These people are preditors and I will never use them again. I would not recommend them. Their people think customers are stupid and they treat you as such.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience highly recommend

I highly recommend buying a car here. Talk about quick and painless! I was in and out in 2 hours tops. Great selection of cars with low mileage! I left feeling like a million bucks and no doubt looked it too in my new Taurus! Lupe is the nicest salesman. He helped me with everything and expedited the process, so if you go there ask for him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No good

They getting financed experience with them was good Bryant was an excellent salesperson done everything he could to help me got me in a car although the car was overpriced tore up within two weeks they charged me then I think it's $200 for the warranty that's supposed to be free then they put junkyard parts on it so it tore up again within two more weeks and then my car was stolen and because I had not registered in my name the police would not let me get it out of the impound Big Lot Car Credit refuse to get it out for me even if I was paying to get it out and then they charge me for a repossession that they did not do the car was sold at the police auction because they refuse to help get it out but I now have a repossession on my credit record and I was charging me $17,000 for 2014 Volkswagen with 129,000 mi on it they don't help pay sales tax so your tags will be $2,000 or more

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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