Cincinnati Automotive Group Inc

This review is specifically the Monroe location. Although the “general manager” supposedly at the Middletown location was too busy apparently to take our complaint serious. My wife and I went to look at a used cargo van for my business. I spoke with Jessie over the phone and let him know we would be there within the hour. We arrived around 15 minutes early. He stated he would have the snow off the vehicle and pull it up, which clearly did not do any of that. I go inside upon arrival and Matt states that Jessie is in the back, and proceeded to get me the key for the van. He handed it to me and says it’s in the back around the building.. while staying inside.. doesn’t ask for a license, nothing. Sends my wife and I to find out which van fit the key he handed me , which is thought was funny since they had 3 identical vans next to one another. With both of us almost falling half a dozen times walking to the back due to icy slippery conditions, we finally got to the van that the key fit. I had to start it and wait to defrost the windows due to ice and snow on the windows. We sat there in awe and almost comic that a “dealer”, I use that term extremely loosely, sends strangers to a vehicle to figure it out and do their job. I’ve purchased over two dozen vehicles minimum by the age of 30, and have never had such lousy customer service. It got worse, quickly. After waiting 5-10 minutes to defrost, because I didn’t want to walk back and almost fall like we did on the way there, I drove the van to the front area. I went inside and asked both Matt and Jessie if they they don’t prep the vehicle for a customer and really send customers to go defrost their vehicles alone, and how unprofessional they were. Jessie started to get angry and says well “you don’t have to buy the car if you don’t want”. I laughed and stared I am interested but the way they handled this so far I’d extremely unprofessional and if there is a manager, which he states “he is”, and wouldn’t give me the owner’s information to complain and proceeded to say, “vehicle isn’t for sale anymore, get out!” I laughed in shock and asked told him to eff off, which I started leaving out the door, which he almost follows me and threatens to fight me which I encouraged him to hit me so he can lose his job. He flinched to punch me and I laughed at him literally shaking in anger while his co-worker was trying to have him calm down. Hilariously, tells me and my wife to “get out piece of xxxx Lexus and is out of here”, funny, as we have a 2015 Lexus IS vehicle worth over $25k, far from a xxx. Then tells me he drives a “diesel Mercedes worth $45k” lol... must be nice to drive dealer vehicles home and act cool. He proceeded to makes fun and says derogatory things to me about my “PUMA” branded sweater. Haha! We left in shock at what sad and pathetic people are representing someone else’s company. Very unprofessional and shameful Cincinnati Auto Group! Great sales reps you got here!

Although the primary car I was interested in was in the process of being sold when I arrived, I received great customer service as I looked at another car.

Recently bought a 2011 Toyota Camry and was thrilled with the car and buying experience! Attentive staff who knew how to help me narrow down the selection of cars to what would best fit my needs and budget. Will definitely be back in the future!

If you want to be lied to and sexually harassed James is your man! He’ll call you sexy, make you uncomfortable and try to offer you a better deal if you go home with him. Needless to say we left and didn’t even try to get our deposit back!

Inquired about buying a car from them. Over a week later still no reply. Mist not want to sell a car. Oh well their loss.

I couldn’t be happier with my experience. Cincinnati Automotive Group’s staff is friendly, knowledgeable and I did not feel pressured at all. Shopping for a car can often be a stressful event but not with them. I highly recommend CAG !

Worst experience ever. Did not stand by their warranty, sold me an SUV with know transmission problems and promised to fix. Did not stand by thier word and has cost me thousands of dolloara to fix. I would NOT recommend to anyone!

We drove two hours to look at a car in “great condition” which turned out to be fair at best and the windshield was cracked in half sitting on dry rotted tires. The car desperately needed washed and after jumping the battery I drove it to put air in the tires and realized I had 1 mile before empty, after putting $16.50 of my money in the car to test drive it we opted for another dealer and they called them in an effort to run me down. I’m not a fan, don’t believe the pics on their site.

We had a really good experience with CAG - they were patient while I tried to make up my mind between several cars and they took great care of us during the finance process. Would go there again for sure.

Super easy to deal with. And non of that back and forth nonsense. Everything was as stated. Had a great experience and my family and I will definitely be back!