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Kerry Hyundai

(1,907 reviews)
Visit Kerry Hyundai
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 6 awards
2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (859) 795-1136 (859) 795-1136
Used (859) 692-4083 (859) 692-4083
Service (859) 692-4079 (859) 692-4079

Reviews

(1,907 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kerry Hyundai from DealerRater.

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Very good just not ready to trade currently but

Very good just not ready to trade currently but definitely will check them out for what I am looking for when ready to trade

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I went to the Kerry Hyundai dealership and I had an

I went to the Kerry Hyundai dealership and I had an exceptional experience. My sales representative Robin was excellent. Everything from the moment I contacted the dealership was great. They worked hard and told me exactly what I was going to need to do to get into a new vehicle. They were very transparent and helped me with everything right down to explaining and showing me the different features that my new vehicle had. I would highly recommend this place to anyone needing a new or used vehicle. They also have a very good selectin of vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We?

We? Had just left the house to go over there and they called and said the car was in the shop for some paint Touch up. I called back a couple of times then never did get back with me. So I never got to go see the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Everyone was very nice and the process very quick

Everyone was very nice and the process very quick process. I appreciate everyone’s help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Trent Kessans did a great job of following up and

Trent Kessans did a great job of following up and answering all of my questions. I would rate him 5 stars. But this dealership is the hardest dealership I have ever tried to buy a car from. You would think with a crashing economy and vehicle repossessions being at an all time height they would want to sell a vehicle. This was an all cash deal. Eventually they lost the sale because of the dishonesty and stupid "rules" in place. I worked with 3 different salesmen all on one vehicle. I was told that it did not pass a safety check and that it was being sold at an auction, I was told by another that it was already sold. After a week it had not been removed from their website and also had actual photos uploaded so I submitted an offer online. At that point Trent reached out and told me I would be able to buy the car, however they would not take a penny less. So I had him inspect the car and make sure it was everything that the photos made it look like. He kindly did so and called me back. At this point I tried to place a $4000 down payment on a credit card to hold the vehicle for a couple weeks while I made plans to come get it. I am from out of state and would need to secure airfare to retrieve the vehicle. The $4000 down was approx. 1/3 of the vehicle's price. The dealership refused to hold the vehicle for more than 1 day. How are you supposed to book a flight and hope the car is still there by the time the flight takes off? This dealer had a vehicle I really wanted. It was super clean and priced well. But after 3 attempts I'll find another deal. This dealership has no care for customer service at all. If you want to be lied to, railroaded, and waste your time buy your next vehicle from Kerry Hyundai, but if you do buy from Trent!! UPDATE. I received a call from the manager, he could not possibly understand how I shared the truthful review I posted. He couldn't understand why I would want to buy a "beater" his own words... (the same car they described the day before as almost perfect!) The phone call ended with, so your one of those people. Great customer service and choice of manager! Dodged a bullet here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
6 people out of 6 found this review helpful.
Dealer response

This consumer is going to be reported for fraudulent activity, this consumer has never been to our location and lives out of state and area, supposedly in MN but has a SD address, wanting us to hold a 13-year-old vehicle for weeks. We are sorry your upset, but we support our local market and customers 1st.

Consumer response

Is this how you keep such high feedback? You get your 1 star reviews labeled as "Fraudulent?" Had you taken the time to earn my business you would have already sold a vehicle made a profit and gotten the opportunity to see my drivers license that clearly has a Minnesota address. Instead you would rather write a review trying to degrade a customers character in an attempt to keep your review score higher. Why do you even list your vehicles for sale on the internet? If you are unwilling to sell a vehicle out of area, there is no reason for a website. Local customers are your 1st priority so let them buy all of your cars, and pay all your overhead! Delete your website quit wasting the internet buyers time!

I bought my car new there and they were great.

I bought my car new there and they were great. I won't take it anywhere else for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

First time, plan on being back For my nest oil change

First time, plan on being back For my nest oil change that will be due soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Professional group.

Professional group. Friendly staff and helpful. They were helpful with any questions and professional with me always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was greeted with someone opening the door for me and

I was greeted with someone opening the door for me and directing me to the service desk. I was met with a smile at the desk and they took my information and informed me of the estimated price. Asked if I wanted tire rotation. I was then walked to the lounge and given a water. I waited for less than the estimated time of service and I spoke to the cashier and was informed of the points program. Everyone was eager to assist me and all smiling and cared about doing a good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

All went well except experience with bad brake pedal

All went well except experience with bad brake pedal module. I still need paint sealer applied. Would be nice to get that finished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.