Reviews
Jojo was fantastic!
Jojo was fantastic!!!!SHE WAS PATIENT, KIND,KNOWLEDGEABLE, AS WELL AS VERY FUNNY… She was A ball of energy and made me feel comfortable during my purchase. If YOU GO TO THIS DEALERSHIP GO SEE JOSEPHINE AKA JOJO
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Chanita, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Kia of Carmel!
Do not do business with this dealership.
Do not do business with this dealership. The car I purchased ended up having a bad transmission and muffler system. I essentially am stuck with a lemon. The repair estimates are more than the purchase price of the car! If you want a dealership with integrity shop somewhere else!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Please call me me Michael Terzo the General Manager here at Kia of Carmel on my cell at 812-803-2376
Excellent
Aaaaassaaaaaaaaaaaaa Brian Aaaaaa aaaaa kia Brian was great. Dear lership was great and car is beautiful. I’m dyslexic and can’t write long reviews so this is enough
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Carter, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
love this place they helped me every step on getting my
love this place they helped me every step on getting my dream sx prestige x line telluride. couldnt ask for better customer support or better salesman. my salesman ken was such a sweetheart i will update my review when i come back for service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex Johnston, we appreciate you choosing Napleton Kia of Carmel! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Go to Rachid
Rachid was fantastic to work with. Gets to the point and wants to work with you based off of what you want and need. One of my better experiences in buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your recent experience with us, Justin! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Awesome experience
Rachid was awesome, great experience. Friendly, personable and knowledgeable. I would highly recommend asking for Rachid If you are shopping for a KIa. Very nice facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
After receiving two recall notices for my 2015 Kia
After receiving two recall notices for my 2015 Kia Sportage, I scheduled a service appointment at Napleton KIA of Carmel. I was very impressed with the professionalism of both the staff and the service team (Ryan was my point of contact). They provided an anticipated time of completion, and were finished before that time, which was a wonderful surprise. And the icing on the cake... they washed my vehicle, which was very much appreciated! I would give more than five stars if possible. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, It is great to hear that Ryan was able to get you back on the road so quickly! Thank you again for choosing Napleton Kia of Carmel. We hope to be of service to you again! Take care!
They contacted me by 8am after I sent my request on here
They contacted me by 8am after I sent my request on here at 11pm the night before. Nice people, quick approval, beautiful facility. Very happy with this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rachel121076, thank you for your high star rating. We're happy to see that your experience with us was excellent! Thank you so much for choosing Napleton Kia of Carmel as your first choice for service!
I want to say what a big help Beatriz Gomez was when I
I want to say what a big help Beatriz Gomez was when I needed help. We were on our way home to Cincinnati from Chicago when something started beeping. We stopped at the Kea of Carmel about 4:30pm on a Saturday. The service dept was closed but Beatriz was determined to figure out what was beeping. She did!! and it was fixed within a few minutes. Thanks for the HELP.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Rachid
Rachid was great to work with throughout the leasing process. He explained all the features of the car in detail and worked with his team to get me to where I wanted to be. I would recommend working with him in the future !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lauren, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!