Napleton Kia of Carmel

Wow Rachid Was amazing he took time to help us look for the right car for me And he make sure I understand everything that was going on He was so pleasant all the time highly Recommended

Very welcoming, calm experience. Easy process, knows anything you ask him and great in customer service. Rachid Attahirou is so assisted us today in the process of getting our Jeep!

First, I called about a vehicle I saw online and had my son, who lives in the area, test drive it a few hours later only to find the price of the car had increased by $500 with no explanation. My son said the truck was good. The next morning I called the sales person who was busy. I made an appointment for 5:45 that day. That was the only time he had available per the receptionist. I called a while later to get a final price with taxes and fees with no haggling. I wanted to bring a cashier’s check and get the vehicle that day and go home. I was told they would not accept the cashier’s check, and I could not get the car that day. I had to wait a day to get the car. Being from out of town, I replied that this was not acceptable. I told him I would not make another trip. The person over the phone kept arguing, so I said I was through. I then received a call from a sales manager who admitted the wait was because they wanted to “explain their warranty products.” He said I could get the car that day and he would personally explain, but I had to listen to him in order to get the car today I hung up. I won’t be held hostage by anyone. My daughter was upset about it….she could not believe the check issue. She called and talked with this person later and asked since they did not accept cashier’s checks, do they accept personal checks of which he said yes. He told my daughter to come and ask for him…only him and.not the person with which we were working. Sounded like he was trying to poach a potential sale from another employee. He kept saying he wished he knew the name of the person (in his dealership) who spoke with me. When you call the dealership, it indicates that the calls are being taped. Why doesn’t he simply listen the tape….his wish you know. This whole situation sounded bogus. A few hours later, this person called asking where we were…my car was ready. I thought I made it clear I was through. In fact, I was at another dealership. I further said I did not trust him or the dealership. I don’t do business with people I don’t trust. I have no patience with this unscrupulous dealership and sales manager. I will not go back. There are plenty of other dealers who want my business without the sideshow circus they wanted to put me through for a ten year old used truck. Not worth my time or money. I am sure at this dealership, no one cares.

Bill Smyser did a great job! Easiest and most pleasant experience to date! Highly recommend!

See Brian W at Napleton KIA of Carmel! He worked hard and was able to give us the deal we asked for!!!! Great place!

Rachid was great to work with from the beginning of the car buying process to the end. Everyone at the dealership was professional and super friendly. Would buy from them again!

Overpriced. Arrogant. Opportunistic. Dishonest. Unprofessional. Desperate. If you’re looking for old school car salesmanship nonsense and have time to burn - look no further. They will string you along, keep you in the dark, rip you off and act like you’re getting a deal. They’ll say anything to move you towards a purchase. I’ve never felt more like a sales metric than a customer. Oh, and expect to pay insane “market adjustment” pricing over the listed MSRP. They’ll insist their overly inflated pricing is normal, it is NOT. I know this because I ended up taking my business to a different Kia dealership and was offered a totally fair and reasonable price without the any of the run around. Honestly, it wasn’t until I had such an amazing experience at another dealership that I realized how horrible Kia Carmel was. Don’t let them convince you that this is the “new normal” with car buying in 2022. I absolutely love my new Kia, but do yourself a favor and find yours anywhere but here.

Overpriced. Arrogant. Opportunistic. Dishonest. Unprofessional. Desperate. If you’re looking for old school car salesmanship nonsense and have time to burn - look no further. They will string you along, keep you in the dark, rip you off and act like you’re getting a deal. They’ll say anything to move you towards a purchase. I’ve never felt more like a sales metric than a customer. Oh, and expect to pay insane “market adjustment” pricing over the listed MSRP. They’ll insist their overly inflated pricing is normal, it is NOT. I know this because I ended up taking my business to a different Kia dealership and was offered a totally fair and reasonable price without the any of the run around. Honestly, it wasn’t until I had such an amazing experience at another dealership that I realized how horrible Kia Carmel was. Don’t let them convince you that this is the “new normal” with car buying in 2022. I absolutely love my new Kia, but do yourself a favor and find yours anywhere but here.

We had a great buying experience at Napleton Kia of Carmel!! We worked with Jaqwain Jones. He was extremely professional, knowledgeable and friendly! It was refreshing to work with someone who knew the vehicle so well!

I had an amazing experience today with the people here at Napleton Kia! From the moment I walked in I felt cared for and appreciated. I have lease 6 cars from Napleton but I have to say this was the best! Leroy and Beatrice helped me drive away in a beautiful new 2023 Sportage. Thank you so much!!!