Napleton Kia of Carmel

I felt like a hostage while I was there. They took my keys and locked them in a room. The salespeople couldn’t take no for an answer.

I want to thank Lewis for helping me get some compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gress's

Lewis was very helpful in getting the issue of the missing parts for the soft top on the jeep that we purchased. Thank you for your help Lewis.

I had the pleasure of having RJ navigate me through the car buying process. His patience, understanding and knowledge helped me get exactly the car I needed. I would highly recommend this dealership and RJ in particular.

We had a great experience at this dealership. They truly made the usually arduous process of purchasing a vehicle a breeze. Arein was a great salesman who was able to address and rectify immediately a few minor issues we noticed in the used car we ended up buying. Mauricio talked us through the financing process in layman’s terms instead of trying to confuse us with a bunch of financial jargon. We highly recommend Napleton Kia without hesitation!

Worked with Arein and Mauricio to purchase a used vehicle. They were very attentive and helpful. Gave us an amazing deal on an already great price.

I bought a used car in January 2023. Rushed thru the financing and had several follow up calls. Rarely got a return call. Tried emailing in March to have some additional window tinting done. Contacted dealership via email three times and was told a manager was busy and they would get back with me. Never happened! I guess they are too good and don’t need the business. Horrible customer service.

GREAT EXPERIENCE WITH THE SERVICE DEPARTMENT THANK YOU COREY COPENHAVER FOR THE HELP WITH MY SORENTO. HIGHLY RECOMEND PEOPLE GO SEE HIM FOR ALL YOUR NEEDS.

Treated like a King every time I bring my car in for service. My next car will come from this dealership. I always receive great Customer Service every time I come to this dealership.

If I could give them 1/2 a star I would, Classic Bait and switch or False advertisement Bought a SUV from them, There were issues with the SUV that needed corrected, Namely the Sun roof and power seat.. We were told that parts needed to be ordered, We asked them to release the car to us and we would return it when the parts arrived. We drove 45 mins to get there only to find out the Car was in the shop and we would not be able to take it that night. False advertising .. The ad stated Floor Mats, Cargo net and a safety kit.. We receiving nothing , After the wife ask Lenny our sales person she was told he would look into it, 3 texts and a phone call from me and he's still looking into it. I think I'll write that off. Seems like once we told them we had our own financing, Extended warranty and Gap insurance their attitudes all changed and not for the good. This is the 1st and last time I will step foot on this lot.. Just BEWARE