Napleton Kia of Carmel

I am a senior citizen, and I like to test drive the Vehicle’s comfort before having my wife visit the dealership and test drive it. Recently, I was looking to purchase an Electrical Vehicle (EV). After some research, I concluded that KIA has one of the best EV autos. I visited two KIA dealerships. First, Napleton KIA Of Carmel, IN. This dealership is spotless, and I met an outstanding sales rep, Arein. He is a young sales rep. I found Arein very professional, patient, respectful, and knowledgeable. I visited Arein a few times and got an excellent EV education and the EV’s pros and cons, which I greatly appreciated. I highly recommend seeing Arein at Napleton KIA if you want an EV, combustion gas engine, Hybrid, or any other variation. Needlessly, my wife and I traveled a little more than 1 hour to visit a dealership in Lafayette based on an internet advertisement indicating a dealership discount for an EV car. Unfortunately, I found the sales rep dishonest in presenting the auto lease financial information. I found this up as I approached the final lease agreement process and asked for the breakdown of the financial information. I appreciated the Finance Manager's honesty in providing automobile financial information and guidance. We walked away from this dealership.

I felt like a hostage while I was there. They took my keys and locked them in a room. The salespeople couldn’t take no for an answer.

I want to thank Lewis for helping me get some compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gress's

Lewis was very helpful in getting the issue of the missing parts for the soft top on the jeep that we purchased. Thank you for your help Lewis.

I had the pleasure of having RJ navigate me through the car buying process. His patience, understanding and knowledge helped me get exactly the car I needed. I would highly recommend this dealership and RJ in particular.

We had a great experience at this dealership. They truly made the usually arduous process of purchasing a vehicle a breeze. Arein was a great salesman who was able to address and rectify immediately a few minor issues we noticed in the used car we ended up buying. Mauricio talked us through the financing process in layman’s terms instead of trying to confuse us with a bunch of financial jargon. We highly recommend Napleton Kia without hesitation!

Worked with Arein and Mauricio to purchase a used vehicle. They were very attentive and helpful. Gave us an amazing deal on an already great price.

I bought a used car in January 2023. Rushed thru the financing and had several follow up calls. Rarely got a return call. Tried emailing in March to have some additional window tinting done. Contacted dealership via email three times and was told a manager was busy and they would get back with me. Never happened! I guess they are too good and don’t need the business. Horrible customer service.

GREAT EXPERIENCE WITH THE SERVICE DEPARTMENT THANK YOU COREY COPENHAVER FOR THE HELP WITH MY SORENTO. HIGHLY RECOMEND PEOPLE GO SEE HIM FOR ALL YOUR NEEDS.

Treated like a King every time I bring my car in for service. My next car will come from this dealership. I always receive great Customer Service every time I come to this dealership.