Reviews
Easy to work with and no pushy sales tactics.
Easy to work with and no pushy sales tactics. Jason was great at working with us on our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear you found our staff, Jason to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Alan was a very good salesman, I definitely recommend
Alan was a very good salesman, I definitely recommend finding him when you visit Kia of Carmel!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks for the recommendation, and have an amazing day!
Farrah did a wonderful job in helping me finding my car...
Farrah did a wonderful job in helping me finding my car and through the buying process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi. We're glad to hear our Staff, Farah took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!
Thank You!!
I went Kia of Carmel and my sales man Rachid was very knowledgeable and patient with me. I took him through many ups and downs because I went back and forth in my decision. He was very understanding and allowed me time to gather my thoughts. AJ the finance guy was very patient and knowledgeable of the financing info. Ralphy the finance manager was very patient and provided assistance to me as I was still undecided. I was not pressured and felt very comfortable after making my final decision. Thank You Kia of Carmel!! Your team was Awesome!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Felicia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Excellent approach they have friendlyLooking ,explain...
Excellent approach they have friendly Looking ,explain things clearly ,transparency is also seen during my visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
No pressure, friendly salesman, Jose Plasencia made...
No pressure, friendly salesman, Jose Plasencia made buying a car easy. He was sincere and really cared about our needs. Didn't try to "sell up" what we didn't need. Not your typical car salesman.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear you found Jose to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
Fantastic Service! Highly recommend Rachid
I would highly recommend Napleton Kia of Carmel! Rachid made my car buying experience by far the best experience I have ever had so far
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paula, thank you for your positive review. We're glad to hear that you found our team here at Napleton Kia of Carmel so helpful in the purchase of your vehicle. Thank you again for the great review!
Best car-buying experience I have had in last 30 years...
Best car-buying experience I have had in last 30 years hands down - and Rafal, Rashid and Ashley made that possible. I will be buying my next car from Napleton Kia of Carmel!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership tried to pull the classic bait and switch...
This dealership tried to pull the classic bait and switch by refusing to sell me the car for the advertised price. They said I had to pay an additional $2300 for the “Napleton Experience” which includes car washes, free tows of up to 10 miles, and tiny pieces of plastic on the door edges. Things that I didn’t want or need. Places like this give car dealerships in general a bad reputation.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us. Even though some time has passed, we want you to know that your experience still matters. We're sorry to hear things didn't go as expected, and we truly regret any frustration caused. If there's ever an opportunity to make things right or assist you further, we're here and happy to help.
Review for Rachid
Rachid was perfect as a salesman. Very easy to do business with. The whole process was very relaxed. Will definitely do business with this delearship again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're glad to hear Rachid took such great care of you, Linda! We hope we can continue to be of service to you down the road! Safe travels!