Sandy Sansing CDJR

Made things right! Had engine light come on after leaving the lot. After taking it to another Ram dealership they determined the previous owner put in an after market air duct. Sandy Sansing replaced all 3 parts for us free of charge. They made things right and that goes a long way with me. I will recommend them in the future to anyone looking for a trustworthy dealer.

Poor Communication, Incomplete work and lack of attention to details. High cost with respect to work completed.

Everyone in the service center is amazing. Tyler is professional, polite, and very accurate with the timeline he gives you. Everyone I have interacted with in this department seems very genuine and caring.

Tyler, my service advisor did an excellent job of keeping me informed about the serving of my vehicle.

I had a very nice service experience with Chris O keeping me updated very regularly. My thanks to him for his professionalism and expertise.

I am livid. We bought our car just a week ago and now it won't even start. Steve Johnson worked out what we thought was a deal, but I would have never came here if I had known that they would put us in a car with issues. The day after we drove off the lot, the check engine light came on. The dealership offered to look at it the following Friday, but after dropping off the car and paying for an Uber, it sat at the mechanic for 8 hours and all they did was lift the hood. Johnson and the mechanic can't give a straightforward answer as to when and how our car can be fixed. We've called over and over and no one has answers. The last time my husband managed to get a hold of Johnson, he snapped at us over the phone while claiming to be with another customer. We wouldn't keep calling if someone can just give us answers. I can't even get them to email me the finance information. There's no reason for our car to not start and I'm having a hard time understanding why something like this could remotely be our fault or responsibility when we've had the car for less than a week. This is absolutely ridiculous and they're good at sending people to voice mail. So don't come here if you want to be their next victim.

Well within the promised time and easy to use application. Alerted when the truck was finished. Thanks

Paid over 1000 for abs work and did not fix the issue. They had it for 2 days did not do 1/2 the job and with in 50 mile the abs light cam back on. Now I have to take it back and leave it for another few days.

Customer service was good and my service advisor was able to keep the final repair the same as the estimate. The only downside was the “personal consumer portal link” was inaccurate and caused me to call serval times for updates. Finally, the smallest issue I had was the trim panels not correctly reinstalled.

Time spent to dealership was well worth it. We got our jeep diagnosed correctly with an estimated cost.