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(301) 433-7368 (301) 433-7368

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Global Auto Outlet from DealerRater.

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Top of the line

Thank you to Wali for going above and beyond I was a first time buyer and he did not take advantage of me, he made sure I was taken care of all across the board! He speaks facts and he stands behind his word, a non prime bank was giving me a 22% rate he got me done at half that rate with a national bank I am educated African American male and I work at a legit job and have okay credit but did not take advantage of my situation of my position and made sure I set up for success! Don’t judge a book by its cover these guys go over every number and document line by line thanks to deja and London as well and made sure I was right on the settlement part god bless you guys I would definitely recommend them all across the board

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GLC 43

Deja did an amazing job they went above and beyond at global they make sure I was happy and satisfied they went over rhe numbers line by line and made sure I was happy with what I got and they got me a better rate then my credit union 😀 I tell you one thing don't judge a book by its cover go there they Hage great quality vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2020 Toyota

These guys went above and beyond shout out to wali from global this guys is a classy gentleman with a lot of respect he makes sure your East foes with the vehicle I had a certain budget and he made sure he met me where I wanted to be he also gave me a great discount because I worked for the school systems these guys make sure you leave happy all there vehicles are in mint condition and make sure your good to go highly recommend them ask for wali

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Car Buying Experience!

I walked in the dealership and knew exactly what I wanted. I received excellent customer service and everyone who assisted me was very knowledgeable and friendly. I didn’t feel pressured at all. The car buying process here is the quickest and smoothest I’ve ever experienced. I would 100% recommend this dealership. I could not be happier with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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E class Dan Jr

Great group of gentlemen here they went above and beyond and they sold me the best vehicle with the best price and they run extremely clean and they make sure they go the extra mile for you in every aspect of its way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Waste of time

Went to dealership to test drive a vehicle and had it scheduled then I got there and they said the car was sold two days prior. I drove an hour there and hour back home in DC traffic. I have the money in hand. Very disappointing and also the guy at the front not professional at all. Do not go. Complete waste of time. Felt like a scam.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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COMPLETE SCAM

DO NOT WASTE YOUR TIME - COMPLETE SCAM. I called to confirm my appointment, and when I get there, they can't even get the car to start. The battery of the car is dead, so I can't test drive it. Despite the car being dead and not even being able to test drive, the sales guy starts telling me that the price advertised on the website is no longer the price, and that it will actually be much higher. He starts showing me the 'fine print' on their website, which says the advertised sales price from the website actually expired a month ago. The current price is much higher. Also in the 'fine print' are thousands of dollars of additional fees, including a 'freight' fee, certification fee, dealership fee, and who knows what else. So not only is the actual price of the car much higher than what was listed, they would be adding on a whooping $4,000 in fees. When we asked to speak to a manager and asked why we were not told over the phone that the listed price of the car is no longer available, they blamed it on the fact that it was the salesman's 'second day of work'. I don't beleive that for a second, given that in another review, I see that they used this same excuse on other customers. When we told the manager that it couldn't be legal to advertise false prices and add on so many ridiculous fees, he goes 'well if what we were doing was illegal, we would have lawsuits'. So I look it up, and THERE WAS A LAWSUIT FILED AGAINST THEM IN 2020 FOR FALSE ADVERTISING AND ILLEGAL FEES.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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2017 Chevrolet Tahoe

Very satisfied with the excellent service at global auto outlet. I bought a 2017 Chevy Tahoe. It runs great! I got a good deal and they help me with insurance. Cesar, Walter, and the rest of the team did an excellent job and were very transparent thank you global auto I will definitely come back to buy more vehicles for my business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Top shelf

Tony was a cool salesman. Very professional and staying on top of everything to get ne in and out . The closing team was super fast and with putting my tags on. They even filled my tank up. I highly recommend for everyone to come to Global Auto to purchase a car. They even clean the car too just for a heads up to all the people who are curious on if they're willing to go the whole 9 yards with you on getting approved and out the door fast. Everyone worked as a team and we need to see more business like this all around. Top tier best experience I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service

I don’t know how you guys experience was here but I came in for an specific car and that’s exactly what I got I was greeted at my car the salesmen here are very eager and ready to get the sale for the day these guy are the best of the best and on top of their game I worked with Zay literally took me 15 mins to get everything done the cars sales itself here I HIGHLY RECOMMEND . I bought 3 cars from them and they all still run good. They work with me every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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