Global Auto Outlet

I’m sharing my full experience with Global Auto Outlet because it has honestly been one of the worst dealership experiences I’ve ever had. I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork. Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase. Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was “probably just torque” because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong. When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed. Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed: - Broken oil dipstick tube - Leaking valve cover gaskets - A failing front differential Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership. When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager. From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn’t being moved or worked on. One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a “test drive.” The differential repair was finally completed months later. In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator — something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for. Again, my GPS tracker showed the vehicle hadn’t even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours. I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote “cancel VSC” on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had “never done it before.” Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation. This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money. I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache. RUN AWAY!!!

Do yourself a favor and purchase elsewhere! Save yourself the time and stress. RUN AWAY!!!

Adam was honest and easy to work with. I’m very happy with my Toyota Camry

Stopped by this dealership recently and overall had a solid experience. The team was welcoming right away and gave me space to look around without hovering, which I appreciated. When I did have questions, they were knowledgeable and straightforward with their answers.

Their vehicles and prices are great. However they did not reply to an email checking availability. After a week or so we called and got a prompt, professional answer that the two vehicles we were interested in had sold.

I bought my car from this dealership and it was a really easy process. Everyone I spoke to was chill and helpful without overdoing it. They kept things simple and didn’t waste my time. I felt like I was treated fairly the whole way through. Overall, a solid experience and I’m happy I came here.

I had a great experience at this dealership. The staff were friendly, helpful, and answered all my questions clearly. They were not pushy and gave me time to decide. I would definitely recommend this place to others.

Stopped by last week as I was interested in getting a nice electric car I noticed they had quite the selection and was pleased to go home with my Kia ev6 definitely recommend working with champ and Adam down there 10/10

Champ at Global Auto Outlet helped me get a great deal on my Kia EV6 and made the whole process simple and smooth. He was patient, professional, and made sure I was comfortable every step of the way.

Experience so far just trying to get information is they refuse to answer questions as simple as what is the actual price of the car? Do you work in sales? Have you seen or touched this vehicle yourself? They're absolutely out of their mind possessed to get you to spend several hours of your own time to come in to dealership. Red flag. I've probably bought 100 cars for myself over a lifetime and upwards of 50 online and so far, this dealership has been among the worst in providing any information or transparency. It might be possible to buy a good car here, but they don't make it easy.