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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Infiniti Hoffman Estates was great!

Infiniti Hoffman Estates was great! Edgar was very respectful of our time and worked very hard to put my husband in the vehicle he was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We love happy customers

Great service by Edgar.

Great service by Edgar. Edgar rocks! Enjoyed the service and follow up by Edgar. He will take care of you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the five stars

You brace yourself going into a car dealer.

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Edgar Romano at Zeigler Infiniti Of Hoffman Estates

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience with our team. Congratulations on your new vehicle.

. Ask for Edgar Romano, he is the best! He is amazing and

. Ask for Edgar Romano, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Edgar was a no xx kinda guy to work with.

Edgar was a no xx kinda guy to work with. Didn't hide anything during the overview of the vehicle I purchased. When it came time to purchase he was pleasant to negotiate with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We love feedback on how we did. Congratulations on your new vehicle.

We had a great experience at the Infiniti in Hoffman

We had a great experience at the Infiniti in Hoffman Estates and Joel Gappa. We called ahead to set an appointment to see the 3 2020 QX60s that met our buying criteria. Joel had them all out and ready for us when we arrived. He even made and messaged us a short video of the 3 side by side! Once we arrived, he gave us printed information about their history and we test drove. Joel was very patient in our decision making. Once we were set on a QX60, Joel stayed with us while our purchasing papers were being processed. He told us great stories to entertain us while waiting. We were cash buyers, so the end process was pretty painless. We were out the door, happy customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with INFINITI of Hoffman Estates and our team member! We are happy to hear our videos helped. Congratulations on your new vehicle.

Edgar was very nice and very informative about all the

Edgar was very nice and very informative about all the features of the QX60. Felt absolutely no pressure dealing with him. He tried everything to make us happy and did a great job doing so!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new vehicle and thank you for sharing your positive experience when buying your QX60 from INFINITI of Hoffman Estates

They wouldn’t sell me a used vehicle unless I agree to

They wouldn’t sell me a used vehicle unless I agree to finance with their dealership and then refinance with my local bank a month later. Stay far from this Dealer. James Ryder Sales Manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for your experience. We will do a better job at communicating finance options. Thank you for the feedback.

This is an ELITE dealership!!

I had THE absolute best experience with Juan Aranda and Marcin Dobski of Infiniti of Hoffman Estates!! These two gentleman made the process simple and easy. As an out of town buyer, the took me seriously and went to all lengths to make sure I had every fact and bit of information about my Q60. Their response time was unreal and ensured I felt well care for throughout the process. No matter if your local or out of town buyer, I would not hesitate buying with them again or referring my family or friends to them and Infiniti of Hoffman Estates!! You guys are simply rockstars!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the feedback on your experience with our team members and for trusting INFINITI of Hoffman Estates in your out of town purchase.

I puchased a low mileage one year old Nissan Pathfinder

I puchased a low mileage one year old Nissan Pathfinder and Romino was very professional as well as personable. Romino was knowledgeable and made it a good buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you giving us the opportunity to earn your business