Reviews
Edgar was an amazing help.
Edgar was an amazing help. He made my purchase very easy. Definitely will be back!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats! Thank you for the five stars.
Deserves zero starts.
Deserves zero starts. Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infinity with 77k miles that’s one owner, well maintained and had recent service at Ziegler at 73k miles. Engine seized, they wanted 20k for new engine for a car that’s not even worth 20k. Offered to even purchase a 3rd Infinity if they would work with us on a current car via trade in and they offered laughable 1k for trade in of 2017 q50 with 77k miles. Apparently this is a big issue with q50 motors (found similar cases all over the internet). They tried to blame it on lack of service and it being past 70k miles but I didn’t buy Infinity for entire engine to seize and need to be replaced at 77k miles. Awful dealership, doesn’t value repeat loyal customers, will not work with you if issues arise - instead deferring blame on you for lack of service (have all records of proper service) for a well know problem that simple google search will show dozens of similar cases on the very first page. Stay away as far as you can. Nothing but stress, headache, and blame on a customer for a 50k car that engines don’t last to 100k miles. Dealer was absolutely useless in trying to help and made a case even worse with Infinity USA. Save yourselves some time, money and stress and look elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback. We are glad we could offer a significant discount on your engine repairs to assist with these expenses, as well as reach out to the manufacturer for assistance for any goodwill coverage outside of your warranty term. Unfortunately, your documentation of Infiniti USA’s required maintenance did not meet their standard, and we can only verify the wholesale value for a vehicle without a working engine.
What was “significant discount”? That i don’t recall. Paying cars value for repair on well maintained 1 owner vehicle (2nd one we owned) with 77k miles is beyond absurd. That issue is all over internet as known issue with those 3.0l motors. It’s disgrace that dealer not infinity take any responsibility for this type of quality they are putting out that should be a part of class action suit. 2-3k off 19k repair isn’t significant. Significant would be over half.
Quality vehicles, and they work with you.
Quality vehicles, and they work with you. Edgar was very nice and helpful. Worth the trip
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing
Edgar was very nice and great to work with.
Edgar was very nice and great to work with. I would definitely come back to him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This place was great. Thank you
Joel made our transaction seemless.
Joel made our transaction seemless. I would highly recommend Joel and team when considering a premium vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you and congratulations on your new vehicle
Very helpful!
Very helpful! I called about a car and told them I’m open to looking at others and told them what I’m looking for. They found me a great car! Edgar was my salesman and was great. Everyone there from the beginning of the process to the end was fantastic and professional. I would recommend looking for a car here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle and thank you for sharing
Have bought several Infinitis from Joel.
Have bought several Infinitis from Joel. He is a pleasure to work with! Great dealership, great people!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you continuing to trust in our team to find you the perfect vehicle.
It was a great experience working with Edgar and the
It was a great experience working with Edgar and the team. Very polite and very efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
Great experience the whole process was easy and he even
Great experience the whole process was easy and he even help me save a few bucks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle.
We are so happy to be in this dealership infinity at
We are so happy to be in this dealership infinity at State Hoffman and buy our new car.their were very friendly and professional associates.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you