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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Bought my first car from Daniel Tucker

I recently bought a QX60 from Daniel. He was a total pro and made sure I got all available discounts and dealer incentives. I shopped other Infiniti dealerships in the Chicago area but Infiniti of Hoffman Estates beat everyone on both price and service. Will definitely buy again from Daniel Tucker of Infiniti of Hoffman Estates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience with Daniel. We are thrilled he earned a 5 star rating from you on your car buying experience. Thank you for choosing us and welcome to the Circle.

Exemplary Employee: Jason Nuzzo

Jason is very conscise, helpful and knowledgeable. I appreciate his assistance and honesty, therefore I respect him and and I will continue to bring my car in for service to the Hoffman Estates Infinity for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your service experience with Jason Nuzzo. We are thrilled that he has earned a 5 star rating from you. we appreciate you being a loyal customer and choosing us to earn your business.

Great Buying Experience!

This is my third used car purchase with Infiniti Hoffman Estates and second with Walt Watts. Walt is very knowledgeable and made selecting the right vehicle a very easy process. The entire team at Infiniti Hoffman Estates makes buying and owning a vehicle from them a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that Chad, Walt, Jason and Michael help provided a great buying experience for you. Thank you for sharing your experience and acknowledging the team with a 5 star rating from you. Welcome to the circle.

Positive Experience

Why do we give it a 5 star review? As soon as we walked in, we were greeted and received the help we needed. Everyone was professional, patient, and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We believe car buying should be pleasant, exciting, and enjoyable. We strive to exceed the customer's expectation. Thank you for choosing us to earn your business and we appreciate you sharing your positive experience with us that earned us a 5 star rating. Enjoy your vehicle and Welcome to the Circle.

Excellent and absolutely painless experience!

We just leased a 2018 QX60 and the experience with the sales person (Alex), the manager (Rick) and the finance representative (Amin) was outstanding. They were accommodating, did not push us and fair. They also gave us a very fair price for the trade in and Alex came to our house to pick up the vehicle! We did not even have to bring it ourselves. This is by far the best experience we have had at a dealership and we are delighted with the new vehicle. Angel Cuevas and Maria Torres

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your "excellent and painless experience" with Alex and the team. We are thrilled that Alex, Amin and Rich delivered an experience that earned them 5 stars from you both! Angel and Marie enjoy your QX60 and thank you for choosing us to earn your business. Welcome to the Circle.

Car Buying As It Should Be!

My buying experience began online researching used 2014 Q50's and ended with us driving off the dealer lot with a brand new 2018 Q50 lease. We worked with Chad Blanton who was very helpful answering our questions, reviewing our needs and buying options. When we decided to go with the lease, we finished up the experience with Amin Smith who was equally as helpful and extremely proficient in completing the finance portion faster than any dealer I have ever been to before. The whole staff at Infiniti of Hoffman Estates we're very professional and made this buying decision an easy one. I will definitely be back and will recommend them to anyone looking for car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

"Car buying as it should be" Thank is exactly what we strive for with each of our customers. We are thrilled that your experience was just that and Chad helped in creating a memorable experience. Our team appreciates you sharing your experience and for the 5 star rating. Welcome to the Circle.

Professional service

Atanas and the rest of the team at Infiniti at Hoffman Estates were very professional and customer service oriented throughout my entire experience purchasing my car. Atanas was responsive and answered my questions directly and timely. It was a low-pressure environment and a straight forward process. They provided full attention while I was doing research and visiting the dealership, and then after I purchased the car, Atanas spent plenty of time walking me through the options of the car. I had a very positive experience and would recommend this dealership to anyone interested in purchasing an Infiniti.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you Amy for choosing us to earn your business. We are thrilled your car buying experience with Atanas, Amin and the INFINITI team was a very positive experience. Our team strives to exceed the customer's expectations on the car buying experience. We are excited that your experience with Atanas and team earned them a 5 star rating. Enjoy your vehicle and Welcome to the Circle.

2003 Mustang GT Convertible

Dodie was a friendly salesman and the price of the car was discounted from a previous price and was priced very substantially lower than other similar cars in the area. Was in and out fairly quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Mark we hope you are enjoying your Mustang GT convertible. Thank you for choosing us to earn your business. We are thrilled that Dodie delivered a positive buying experience with you. Welcome to the Circle.

Buy from the company that respects you!!!!

I have purchased vehicles from Infinity of Hoffman Estates for the last 5 years. I have leased about 30 vehicles for the company I work for, then, more recently I leased a car for myself. Joel, and his team are second to none in the business!!!! Joel has been outstanding- old school values and respect! Janine has been extremely welcoming, what a great person to know. Rich has been great with helping me to get a great deal every time. Mike has been there for every deal to explain the details and to help me get a great deal! Jason and Kira has clearly demonstrated. how a service department should run - can't wait to bring my car in for service as I know everything will be beyond perfect by everyone at Infinity of Hoffman Estates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for all the acknowledgments and sharing of your experience with us. We strive to deliver the best experiences for our guest and exceed expectation they may have on the car buying/leasing experience. We are thrilled you choose to come to us for your own vehicle needs and we created a wonderful experience for you. Thank you for taking the time to share and Welcome to the Circle. We look forward to that first visit.

"Professional Auto Dealership" - Great Personnel

Got a great warm, comforting feeling as soon as I started discussing my auto leasing desire. Never pressured, not by Atanas (Sales) nor the finance managers. I will most likely visit with them very first when I need to do my next lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Ron, we are thrilled that your experience with us earned a 5 star rating. Thank you for considering us for your next leasing needs. We look forward to assisting you and provide you with a great experience. Thank you.