Reviews
Awesome
Came in to look at a Acura TL. Erik did a great job made me and my mom feel welcomed. Gave me all the tools to make this purchase. Everything went smoothly. Left the dealership very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience and for the 5 Star Rating. We are thrilled that Erik helped make your car buying experience Awesome. Welcome to the Circle.
Daniel the man
Is super helpful. Will follow up when he says he will. I super happy with the car I purchased. If you go to Infiniti ask for Daniel.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with Daniel Tucker and INFINITI Hoffman Estates. We are so glad to hear that you were happy with your car buying experience. Welcome to the Circle.
Outstanding Customer Service
What a wonderful experience at the Infiniti dealership in Hoffmsn Estates. Joel Gappa and his finance team, Malik and Amin, were extremely patient and professional during our automobile leasing. Every detail was.covered. From what are we looking for to how can we make this happen. Joel took great pride in making sure we were satisfied with color, features, how to use the features, where to go with issues, who to call with issues, etc. We are completely satisfied with our purchase and our treatment as a valued customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your leasing experience with Joel Gappa and the INFINITI of Hoffman Estates team. We are thrilled that the team exceeded your expectation through out the process. We strive to provided the best experience for or customers. Congratulations and Welcome tot he Circle.
Joel and his team really went above and beyond.
I went to see Joel at MotorWerks to buy my first car, a 2017 Honda Civic Hatchback. My cousin, another car salesmen, referred me to Joel. Joel was enthusiastic and friendly right off the bat, he was knowledgeable, experienced, and patient with my situation. Joel and his entire team, Ziggy, Kenny, John, and Serge were very personable and really went above and beyond to make my first car-buying experience a good one. I absolutely love my car and will surely be back in the future when I'm ready for a new one! Overall, the staff are good people, the dealership is both beautiful and comfortable, and their lot is enormous!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Whitney for sharing your experience with Joel Gappa and the Honda team in Barrington. We are thrilled your cousin referred you to us for your first car purchase. This is an exciting experience and we only want to enhance that experience. We are glad that Joel provided a positive buy8ing experience. We look forward to continue to provide a great ownership experience as well. Welcome to the Circle.
Great, quick, and to the point.
I was shopping for a vehicle, till I came across (now mine) a 2013 GTI. A friend who was a former employee at Infinity of Hoffman Estates, told me to call Joel. BEST DECISION EVER!! Joel is a very friendly person. He treated me like a relative, I felt very comfortable. Told me about the ups and downs of the car. Never once pressure me to get anything extra. Rick, reminded me of Pitbull, awesome guy with awesome socks!! Also Amin the finance guy was also very friendly. He treated me like a high school friend, who was a goof ball along with you while in class. I am glad that I have my GTI, I'm even more glad that I got to meet these Gentlemen. Next time any of my family and friends, need a car. I will make sure to send them to Joel and Co. Thank You!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Carlo for taking the time to share your experience with Joel, Rick, Amin and the INFINITI team. We are thrilled your buying experience exceeded expectations that it was enjoyable, friendly, welcoming and sounded like fun too. Congrats on the GTI and Welcome to the Circle.
Aggressive deals, professional demeanor.
Erik Martinez is an excellent, intelligent salesperson who's interested in getting you what you want to see. Malik (Sales Manager) made aggressive moves to get me a car lease I thought woudl be out-of-budget. Overall, a superior experience leading to my leasing of a really nice, powerful car (Q50 Red Sport).
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Tony for sharing your experience with us. We are thrilled that the INFINITI team exceeded your expectations and you are in the vehicle you wanted. Erik, Malik and Michael strive to provided the exceptional service. Welcome to the Circle. Enjoy your Q50!
Extreme professionalism, knowledge, and respect.
I was shopping online for a Q60 premium awd after visiting a dealer who still relied on old school high pressure and condescending tactics. Quickly received email and a call from Daniel and Malik, Called and gave me honest dealing and very respectful professionalism, which has been lacking over the years. Being female, I've had many condescending experiences over the years, and this is my 6th new car. Dealers will lose my business permanently and several have over the years. I quickly made a fair deal and Daniel spent a lot of time assuring I knew all the features, and the car was delivered in stellar condition. He also doesn't leave it at that. Daniel leaves the door open to call him anytime to further explain a feature or answer a question, and we all know how complex cars have become. Of all 6 new cars I've purchased, he has done the best overall job from respectful negotiations, assuring all needs are met, explaining the car software, and ongoing followup on questions and resources for the life of your car. He turned a dreaded experience to one that did not detract from the fun of having a hot new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us, Daniel and Malik. We are thrilled that your experience only enhanced the excitement of purchasing a new vehicle. We strive to exceed our customers expectation and happy that was the case for you. We look forward to continue in providing great service through out your ownership. Welcome to the Circle.
Fantastic service!
Atanas and his team were more than helpful in helping us with our first car. We are very happy customers and look forward to driving our gorgeous car and working with Motorwerks in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Clancy for taking the time to share your experience with us. We are thrilled that Atanas and the INFINITI team exceeded your expectation. We look forward to working with you again and provided great customer service. Welcome to the Circle.
Great service!
Atanas Petrov went above and beyond to accommodate my needs in purchasing my car. Excellent knowledge of vehicles and very customer friendly. Would highly recommend his expertise to anyone in the market for a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with INFINITI of Hoffman Estates and Atanas Petrov. We are thrilled that Atanas provided a great purchasing experience for you and we look forward to continue on providing great service. Welcome to the Circle.
Joel Gappa
Always a great experience from start to finish. 5 cars thru same salesperson and dealership should attest to his expertise and professionalism. Go see him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking time to share your experience with Joel Gappa. 5 cars thru Joel is TERRIFIC! We do value our team members and Joel. They are the faces of our dealerships. Thank you for being a loyal customer.