INFINITI of Hoffman Estates

Why would anyone go anywhere else??? Mr. Romano was professional, courteous, pleasant, well groomed, and well informed of our vehicle search. He went above and beyond, (To INFINITI) to answer our many questions. We wish the Dealership was closer, but well worth the trip! His excellent efforts through long distance negotiations, proves his dedication to satisfy the customer. One of the best Salespersons we've had the pleasure of dealing with.

I have been working with Joel for almost two years. I came in one day to look at the new body style QX60 and the price at the time just wasn't going to work for me. Through out the past two years Joel has kept in touch and never pressured me like the other dealers. I felt comfortable telling Joel when I was ready and the price point and options I was looking for. He was patient and resilient in finding the right vehicle for me and my family. We kept in touch over the period of time of two years and he even gave me options to come look at when time was available and when It didn't fit what I was looking for he was always comfortable and never pressed anything, which is ideal when looking for a new/used vehicle. I had other dealers contact me and inevitably working with Joel was just hands down an excellent experience, as to why I finally bit the bullet and purchased my 2023 QX60 with Joel. His patience and persistence paid off in the end and I was comfortable the whole way through. After purchase, I left the vehicle at the dealership to get a blackout package installed and he even kept me updated consistently throughout that after purchase process which impressed me as well. The truck was a surprise for my wife's birthday and when we picked it up, she didn't know until he handed her the keys. He even took an hour of his time to show her how to use all the new options in her new truck. Thank You Joel for being patient and sticking with me through this process! Definitely recommend! I'd also like to thank his sales manager, James, for the assistance as well. Always welcoming when I came into the dealership and a pleasure to deal with. Overall this has been an excellent experience and team was excellent throughout!

As a long-standing Infiniti owner, this dealership consistently provides the highest degree of professional service and client care. Joel, James, and Stan made this another exceptional buying experience. I look forward to continuing to work with them, and highly recommend that to others.

Came in to look at a Jeep, already had been to Multiple dealers before this one, and appreciated that the vehicle was clean, the salesman was upfront about all the information we had questions on and they made the process easy.

Management at Hoffman Estates location is dedicated to providing the best Infiniti service the area. Highly recommended.

Joel hizo un excelente trabajo porque me ayudo a escoger el carro que más me gusto. El facilito mucho el proceso porque se aseguró que los documentos y el préstamo estuvieran listos. También hizo un buen trabajo dando detalles sobre los vehículos. Yo lo recomiendo si buscan a alguien que les ayude escoger el carro que quieran.

Great experience from service department. My service advisor Antwan Hicks was awesome. I appreciate the video inspection. Will definitely keep coming back to this place for service.

Our experience was great! We found the car we wanted online on their website and immediately began talking to Alec. He was great, very helpful with the whole experience. Took the time to go over everything in the car to show me how to work all the extras on this car. Would definitely return and work with Alec. We came all the way from Alabama and would do it again!

Infinity of Hoffman has a great selection of vehicles available and made the buying process quick and easy. Edgar Roman provided an excellent service!!

Very good service, guys are very fast and efficient. Had an easy time buying new car