Reviews
Staff was helpful and easy to deal with.
Duke Raven was extremely helpful, friendly, easy to deal with, always very thorough, persistent and quick to return calls or answer questions concerning the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review! We are so glad Duke was able to provide such excellent service! We look forward to seeing you again for your first service appointment!
Leaking Jeep
We had to return to have the jeep repaired after spending $980+ 2 weeks earlier. After the second attempt it was finally repaired. I felt this was very expensive and should have been correct the first time especially.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Recall service
Immediately when I drove up Dawn met me with a smiling face and checked me in. She gave me a to.me frame and when I called back to check on the status, my truck was ready. While checking out I had a question about the recall. Dawn and Tim immediately answered all my questions thoroughly with professionalism. I will be a returning Salsburry customer. Thanks team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're happy to hear that Dawn and Tim were able to help you with everything that you needed. I'm sure they will be excited to hear that they were able to help you, and we look forward to seeing you in the future!
Install brake controller
All correspondence was handled pre install by text message. Thomas made the process very simple. I was notified how much the install would cost and my vehicle was delivered on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad Thomas was able to make this easy for you and get you back on the road. We hope to see you again!
You guys need a better system
I spent entirely too much money for my vehicle to still have to same issue. I had to come twice and pay for 2 different things to be done, only to be told I would need to bring it a third time and pay more money to have the initial issue fixed. You guys have a machine for a reason. You charge fees to put the vehicles on the machine to figure out what is wrong. What if I had not let you guys service it and I would’ve taken it somewhere else to get fixed? Based on your readings, the actual issue was not detected and my car would still not be fixed. When paying for a service, especially the amount being paid, you expect it to be fixed. I was told the issue was not detect and had to be manually found. Why wasn’t it manually checked in the beginning? How do I know that after the third time, that that is really the issue? Almost $1000 being paid is ridiculous and for nothing. So disappointed in this service. My car is still driving the exact same before the $1000 smh.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
WONDERFUL SERVICE!
I had a fantastic experience purchasing my new Jeep Renegade, including a great trade-in for my Hyundai Veloster! My salesman Lucien went above and beyond in helping me by giving me a ton of different options and never made me feel pressured into doing anything. He was also very knowledgeable in the vehicles I was interested in and took me seriously; I wasn't turned away at the door like I was at another local dealership! The entire staff were courteous, friendly, and super helpful. I would absolutely recommend Lucien and Salsbury's to anyone looking for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's an experience I like to hear about! Congratulations on your new Jeep Renegade; I'm glad that Lucien could make your time here at Salsbury's Dodge City memorable. Our dealership greatly values customer service and are always ready to lend a friendly, helping hand. Be sure to come back soon for any additional automotive needs.
Beautiful new building, huge selection, friendly seevice
Great experience buying our new Jeep! This was our second purchase from Salsbury and won’t be our last. The process was easy, everyone was very helpful. Duke was great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and great review! We are so glad you had a positive experience here at Salsbury's Dodge City. Be sure to call us if you need any further automotive assistance; and enjoy your new Jeep!
Great Service and texting feature is cool!
Roger and team were great! Took care of everything on my car and fixed it right! Kept me informed and explained everything along the way. Now I am good to go!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, we are so happy that you had a great experience and that Roger could help you out! Salsbury's Dodge City is always here for our customers, so be sure to give us a call sometime soon!
Purchase - 2019 Jeep Cherokee THawk
Jarrad provided an excellent sales environment. Low key, not pushy, had a sense of humor, and respected our time. We we able to leave with no commitment and enough information to discuss in the privacy of our own home. Final sale from arrival to out the door was less than two hours. We did not want any extra warranties and made that known. Absolutely no pressure or sales pitches otherwise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Craig, thank you for the positive review! Jarrad is a wonderful employee and we are so glad you could enjoy your time at Salsbury's Dodge City with him. Here at the dealership, we pride ourselves on customer service and greatly value our customer's time. Be sure to come and visit us again in the future!
Michael Wright
Great attention to details.. worked hard to get deal done. Would refer without hesitation! Can’t wait to take on long trip. See you guys in 36 months
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback, Michael! We strive to ensure that every car purchase is a great experience for our customers. We wish you many miles of happy and safe driving in your new vehicle, and we hope to see you again soon!