Reviews
Quick and easy
I was pleasantly surprised that my van was seen almost immediately. The service person was very nice and my van was ready in about an hour. I will certainly be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback! We're thrilled to hear that you had such a satisfying experience with our service team. We look forward to your next visit!
Service on my Cherokee
I was contacted by the service manager when my part was in. Scheduled my service with no problem. Arrived and dropped off my vehicle. Received a text letting me know who to contact if I had questions. Then received another text when my service was done. Efficient and friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback about your experience at our dealership! We're thrilled to hear that Roger and the rest of our service team were able to provide you with the 100% customer satisfaction we strive for every day here at Salsbury's. We look forward to seeing you again in the future!
Good customer service
The service dept addressed my issues and concerns in a timely manner with good customer service. Will definitely be returning the future for any service and maintenance needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to tell us about your service experience! We're so happy to hear that our service team was able to provide you with the 100% customer satisfaction we strive for every day. We look forward to seeing you again in the future!
Good service, long wait
Went in to get punctured tire repaired and have a safety recall inspection completed. My service adviser, Roger stayed on top of updates with my vehicle. I still waited a few minutes shy of 7 hours for what I was told was expected to be no more than 3 hours. The customer lounge was a big upgrade from the old dealership, but not a place I wanted to spend 7 hours of my day off in.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Easiest car purchase ever!
Jarrad and Lee made this experience the easiest I’ve ever had! I was in and out in a couple hours! Will definitely recommend to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is what we like to hear! Thank you so much for the great recommendation. At Salsbury's, we strive for 100% customer satisfaction with our clients, and we're thrilled to hear that Jarrad and Lee were able to provide that for you. We look forward to your next visit. Enjoy your new car!
Great service
Duke was a great help. He did an awesome job! He was very knowledgeable & went over everything we needed to know about our new truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with Duke! Congratulations on your new truck! We hope you enjoy many safe mile in it and look forward to seeing you again!
Service.
Enjoyed the ease of communication through text messaging. No surprises and everything went smoothly. Also enjoyed the new facilities. Will definitely continue to use Salsbury for my Jeep needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback! We are excited to hear that you were able to easily communicated with us and had a great overall experience! We appreciate your business and look forward to seeing you again!
Poor communication
I was told to bring my car in at 730am. When I had not heard anything by 3 pm I called and was told that they hadn't gotten to my car yet. When I got a call back I was told that they had diagnosed the problem and had the parts on hand but would not get to it until the next day. As I had to be someplace the next morning I had to make some quick arrangements to get a car.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Used car
Bought a used car, Terry was great to deal with. No pressure, excellent service and he even delivered a pair of floor mats to our house!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's great to hear! Thank you so much for your feedback and congratulations on your new used car! We hope your enjoy every mile and the floor mats, and look forward to seeing you again!
Oil change
No problems, got there early the wait wasn’t long. Jack was very nice and helpful. In the past I haven’t had great things to say about Salsberry but he made the visit very pleasant.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great to hear! We are thrilled to hear Jack was nice and helpful! We are glad that everything went well and we look forward to seeing you again!