Matt Bowers CDJR

I bought my truck from Salisbury 2 years ago. Salisbury have been fast and thorough when servicing my Ram. I am totally satisfied with Salisburys.

The buying experience was flawless all the way up to the day I picked up my truck. Things were great until I noticed that the center console would not open (the latch would not release to open the console). After bringing it to my salesman’s, Brian, attention, his instant response was “there’s nothing we can do about it. We can’t make a used vehicle new.” I was not pleased at all by this response and sharp change of tone. I understand it is used and somethings will cost too much to be fixed, but we’re talking about a storage space that is used daily. At least try to keep your happy customer happy. He also stated that it would cost too much to fix it without even letting service investigate the problem and that it can’t be opened without breaking the latch. After (me) standing firm on something needing to be done, or at least an attempt to try to possibly correct the issue, the salesman took the truck to service. Within a few minutes he came back and service had gotten the console open without breaking anything. At this point I was really upset because if he had not lead with “nothing can be done” and at least tried to see if service can take a look at it I would still be pleased with my buying experience, even tho the interior was not cleaned as well as it should have been. After showing me service got it open he proceeded to tell me that the latch would cost $600 to replace because you have to change the whole console. I’m no fool. I saw the 3 screws right then and there and knew that the latch was not molded to the whole console top and could quickly be taken off. Within seconds I pulled out my phone and found the OEM latch online for $30!!! The last thing the salesman told me as we shook hands was I was a smart young man and I’ll figure it out. This is not anything you should tell a displeased customer that knows you just dropped a bunch of lies. Customer service is a big deal to me. This morning it took me less than a minute to unbolt the broken latch and I’m ordering the new latch. This situation could have been easily avoided.

Had to return after oil change and tire rotation, had a vibration in the front end at highway speeds. Spoke with Dawn informed her of my problem and within an hour they had verified my concern and balanced the front tires, vibration gone. Couldn't be happier!!

This dealership was top notch! Terri went above and beyond to make sure I purchased the car I wanted. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Terri to anyone who is looking for a new or used vehicle

Overall, they don’t play games such as holding your keys, making you sign paperwork before to try trap you to thinking you are committed. Supreme Cheverolt tried this as i had stopped there before stoping here. I felt that i was getting an honest deal eventhough i was taking a large hit on a new vehicle that i had just purchased 13 months earlier. CPO vehicle was worth the additional cost. It is important to mention that this is the FIRST Ram vehicle i have ever owned. I have previously owned ove 10 Fords including 3 F250s. So it will be a test to quality and service in the future

Dealership service departments don’t always get the best reviews, so since I had a positive experience with Salsbury I thought I should put it out there. Dropped off my 2014 Ram 1500 for recalls and a list of nagging problems such as a “service airbags” light, seatbelt alarm when seatbelt is engaged, ESC error light, and a cruise control that worked sometimes and not others. They completed the recalls and fixed my list in one day and I spent $150. Very happy with the whole experience.

The salesman were very helpful and friendly. Great vehicles , clean establishment. I was in and out in just two hours with my vehicle. I would recommend to anyone looking for friendly , helpful salesman

The employees at this location are very friendly and helpful. My salesperson gave me all the information needed about the vehicle I purchased and the price for the vehicle was great. I will visit the location again soon when my daughter needs a vehicle.

This is either my 3rd or 4th vehicle that I have purchased from Salsbury's. Each of which has been preowned, and of very good quality. Sales Representative Brian Chandler, did an absolute fantastic job finding the vehicle I was looking for, and taking the time to cover all its features. Very down to earth, and very knowledgeable. Business Manager, Dave Deason helped me with financing and also was very helpful, courteous and professional.

These folks were friendly, fast and also placed my rear view mirror back on which I couldn't get. I didn't have an appt, but they worked me right in and changed the oil and got my mirror back on quickly. I'm so glad we bought our vehicle at Salsbury.