Reviews
Although I believe the services provided may be suitable,
Although I believe the services provided may be suitable, this service group was dismissive and lacked the ability to provide excellent service. They do not look at your appointment request prior to your arrival to make sure they have the parts or resources needed to perform the service requested, so you may find yourself being rescheduled. There waas a recall on my truck and a part needs to be ordered, instead of proactively communicating with me about the recall to confirm and then order the part and have it available for my appointment so I could service that recall together with my service request, they checked when I arrive. I asked them to order the part and schedule me for the recall service and they failed to follow up with this simple request during my visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re sorry to hear about your recent experience and apologize for any inconvenience caused. We strive to review all appointment requests thoroughly to ensure we have the necessary parts and resources available. It’s clear we fell short in this instance, particularly regarding communication and follow-up. We appreciate you bringing this to our attention and will use your input to improve our processes. If you have any further concerns or if there's anything else we can do to resolve this issue, please feel free to reach out directly.
Very helpful but like all dealerships, they have their
Very helpful but like all dealerships, they have their best interest in mind.. I bought two vehicles from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
SSG Biggsy, Thank you for your feedback and for purchasing two vehicles from Covert CDJR Bee Cave! We’re glad to hear that you found our team helpful. We understand that dealerships have their interests, but our goal is always to provide the best experience and value for our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!
Super friendly, fast and did a good job…nice waiting
Super friendly, fast and did a good job…nice waiting room…it’s nice having them in the lakeway bee cave area…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, Thank you for your fantastic review! We’re delighted to hear that you found our service at Covert CDJR Bee Cave to be super friendly, fast, and well-done. It’s great to know you enjoyed our waiting room and appreciated our location in the Lakeway Bee Cave area. Your feedback is important to us, and we’re here for any future needs you may have. We look forward to seeing you again!
Excellent Service!
Excellent Service! The entire staff went out of their way to take care of me. I would certainly recommend them for service on a Jeep product.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rusty, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert CDJR Bee Cave. It’s fantastic to know that our entire staff went above and beyond to take care of you. Your recommendation for Jeep service means a lot to us. If you have any more needs or questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ehh.
Ehh....this is a tough one. To be honest, it's the communications as well as the outcome this time around. The communications were a little labored, and the result was that my wife ended up stranded in the middle of HWY 71 a quarter mile from the shop because the vehicle didn't get a test drive after a major engine repair.... I think that says it all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Michael, I’m truly sorry to hear about the difficulties you experienced with communication and the outcome of the service. It’s concerning to learn that your wife ended up stranded and that you feel a test drive may not have been conducted after the major engine repair. We take such matters seriously and want to ensure our processes are thorough. Please reach out to us directly with more details so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
very professional and easy to work with.
very professional and easy to work with. would recommend both the dealership and the salesman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We’re thrilled to hear that you found your experience at Covert CDJR Bee Cave to be professional and easy to work with. Your recommendation means a lot to us, and we’re glad that both our dealership and salesman met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
An overall perfect experience.
An overall perfect experience. Great inventory, a friendly, helpful and knowledgable staff that took the pain out of purchasing a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic feedback! We’re thrilled to hear that you had a perfect experience at Covert CDJR Bee Cave. It’s wonderful to know that our inventory, along with our friendly, helpful, and knowledgeable staff, made the car-buying process smooth and enjoyable for you. Your satisfaction is our top priority, and we’re here to make every visit exceptional. If you need any further assistance or have more questions, please don’t hesitate to reach out. We look forward to seeing you again!
Fast, friendly, and professional.
Fast, friendly, and professional. I was earlier than expected and they still got my work started right away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Monica, Thank you for your kind words! We’re delighted to hear that your experience at Covert CDJR Bee Cave was fast, friendly, and professional. It’s great to know that even with your early arrival, our team promptly got to work on your needs. We appreciate your feedback and look forward to serving you again in the future. If you have any more questions or need further assistance, feel free to reach out. Have a great day!
Great job on my first service at your new facility for my
Great job on my first service at your new facility for my RAM truck. Very professional and friendly staff!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re thrilled to hear that your first service visit at Covert CDJR Bee Cave went smoothly and that you found our staff to be professional and friendly. We’re proud of our new facility and are glad it made a positive impression on you. If you need anything else or have any questions about your RAM truck, don’t hesitate to reach out. We look forward to serving you again!
He was very helpful and kind.
He was very helpful and kind. Answered all of my questions and was patient. New the differences of all jeep types. Went through all the controls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! We’re delighted to hear that Bryan provided helpful and kind service at Covert CDJR Bee Cave. It’s great to know that he answered all your questions, was patient, and thoroughly explained the differences between the Jeep types and their controls. Your satisfaction is our priority, and we’re glad Bryan could make your experience a positive one. If you have any more questions or need further assistance, please feel free to reach out. We look forward to seeing you again!