Excel Auto Lounge

Beware! I found a vehicle on Cars.com and made an appointment to come see it. I communicated with a person to schedule a precise date and time to see an SUV. Since I was coming from Europe I wanted to make sure that everyone was on the same page, as i had a limited amount of time. I arrived in a rental car from NYC (2 ½ hours away), with all the necessary papers and account info to buy the vehicle if it was as advertised. Upon arrival, no one seemed to be aware of my appointment, even though I had communicated with the point person that very morning, confirming the details, car, time, etc. I asked for the point person, and the desk advised me that he didn't work there, he was somewhere else and only scheduled appointments from internet inquiries. They asked me to wait a minute and they would find an available salesman to help me. After a short time a young man approached me. He was very softspoken and I couldn't hear him at all, due to a playlist of Christmas songs being chimed into the showroom at very high volume. He didn't introduce himself, he just asked what I was looking for. I gave him the history of my interest and appointment. He said he would go get a laptop and check. He came back and asked which vehicle I was interested in. He said he would go check if the car was ready. In the meantime he directed me to scan a qr code and fill in an application. I got the application on my phone, but since I didn't know the salesman's name, I couldn't fill out the form because you had to first list the referring salesman. I sat for at least 15 minutes when the young man finally came back. Sitting across from he told me that he thought the vehicle was sold. I asked again to make sure we were talking about the same car, since the holiday music was still blasting through the sound system and the salesman was still speaking very softly. I was, to say the least, frustrated, and I told him that even though he was unaware, I had made an appointment, with the internet-tasked person, and had several calls and SMS to back it up. He excused himself and said he would have another look. I waited for about 20 minutes, and he returned and said, “Your car is waiting outside.” I walked behind him and when we got outside (where there was no blasting music) I asked him if it was the same car. He seemed to not know, so I asked him why he had told me that it was already sold. He told me that since there was a “sold” sign on the car, he assumed it was unavailable. Since the young man didn't seem to have any idea what was going on, I asked him to please let me see the person in charge. I needed to get all my ducks in a row and find out if they were being straight with me or if this were a case of getting me through the door to show me something else. The young man showed me to a desk, situated about 5 feet above the floor and furnished with three open computer screens so it was impossible to see any human above the desk top. I finally went around to the side of the desk and saw a person, and asked what was going on, telling him of the arrangements I had made. I asked his name and he replied, “Sal.” Then he cut me off immediately, playing dumb and being extremely condescending. Each time I tried to start explaining or ask a question, he continually cut me off. The music, needless to say, was still blasting, and from aggravation my voice continued to get louder. Finally, the man behind the desk said, with an abhorrent nasty ring to his voice, “Where did you buy your last car?” I told him the town and he cut in, “You can go there and buy a car from them, they'll be glad to help you.” I would advise anyone looking for a car to please skip seeing anything at Excel Auto Lounge. No one should be subjected to the humiliation of dealing with this hideous concession – the best deal on the best car is not worth the embarrassment!

Walked in and our sales associate couldn’t even tell me what the trim of the car was. They tried to sell us a car with warped and rusted rotors and the need for new brake pads and tires. We were promised this would be taken care of in addition to a customary detailing so we stayed. What they won’t tell you until the financing process is that they add an additional $12,000 in “accessories” that they could only negotiate down to $6k (but we were told none were negotiable at first). Mind you, this is on top of $3k in state taxes and fees. They didn’t let us take the car for outside inspection and couldn’t give us a copy of their “detailed inspection” of the vehicle because they “couldn’t find it”. Wasted 4+ hrs of my life and writing this so you don’t waste yours. One thing I will give them is that the management is incredible at rephrasing them ripping you off to make it seem like they’re doing you a service!

Run away from this car dealership! Took a train from CT to New Jersey to buy a car that I liked. When I got there, they wouldn’t sell it to me unless it’s financed through their bank. Plus they added all the additional fees for services that I that I didn’t want or asked for. Also, they don't tell you any of the cost of it in advance. I told the salesman that I could get a pre-approval from Capital One in one minute just with a soft inquiry on my credit. He said that they work with Capital One and that they can give me the same thing, but no. They ended up doing a hard inquiry on my credit without my approval, and I repeated many times no, I do not want a hard inquiry on my credit. To make me feel better I guess, the finance guy told me you can dispute it. The website has two prices: regular price and discounted one if you finance with the banks they work with. BUT They did not sell me the car for the regular price they had listed online + state tax, title and registration. So, your dealership should be named: crooks and finance only car sales!

Victoria and Brandon were an excellent sales team. When there was delay in getting necessary bank and insurance information to complete the sale, Victoria was very patient and helpful in seeing the transition to the end. All questions about the vehicle were answered promptly and completely. When I raised one concern, she arranged for the service department to address it post-closing by scheduling an appointment.

These xxxxxxx had me drive an hour to come look at truck get there & then they tell me the truck doesn’t have a motor in it !!! U can’t make this xxxx up!!! Oh wait first the salesman told me he couldn’t find the key for the truck !!!! Highly recommend not even buying a soda from their vending machine let alone a vehicle!!!! Buying a soda out of th

I called the dealership they told me car is available for $13800 cash price I drove3 hours to see the car 2020 Audi q3 107K miles they list the price $13800 was little to high for miles I agree to buy when I arrive the told me car is not here is in shop we fixing for live the deposit you come in 2 days is ready for you and the price is not $13800 what we agree the price is $16900 cash this guys are scam please save your time and money don’t go there

Michael Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail.com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally lodge a complaint regarding the service and experience I have encountered at Excell Auto Lounge. I purchased a 2014 Cadillac ELR (VIN: 1G6RM1E46EU600571) from your dealership with the promise that the vehicle wrap would be removed. Unfortunately, the removal process resulted in chipped paint, and now I am being asked to cover the repair costs, which is unacceptable. Additionally, my car has been in your possession for 15 days, during which I am still responsible for making loan payments. Despite numerous attempts to get an update on the status of my vehicle, I have not received any calls back. The only communication has been through uneasy emails with faulty explanations, which has been highly frustrating and reflects poorly on your customer service. Upon further investigation through a CARFAX report, I discovered that the vehicle had been involved in a structural damage accident, as well as a blown head gasket. This is information that was not disclosed to me at the time of purchase. This omission is not only unethical but also illegal, and I am prepared to take legal action if necessary. The vehicle had pre-existing issues that were not communicated to me, and as a result, it has spent nearly half of my ownership time at your service center. To resolve this matter amicably, I am requesting the following actions be taken: 1. Cancel the loan for the Cadillac ELR and refund the down payment I made, enabling me to purchase a vehicle from a reputable dealer without it being marked as a voluntary repossession. 2. Alternatively, switch my current vehicle with one that has a clean title and CARFAX report. I have identified several such vehicles and can provide you with the details. If these issues are not resolved promptly, I will have no choice but to escalate the matter to the Better Business Bureau, pursue legal action, and share my negative experience on all social media platforms. I hope we can reach a mutually satisfactory resolution. I expect a prompt response to this letter, and I can be contacted at the information you guys already have on file. Sincerely, Michael Fanto

Excel Auto Lounge Nov 23, 2024 fatoM Michael Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally lodge a complaint regarding the service and experience I have encountered at Excell Auto Lounge. I purchased a 2014 Cadillac ELR (VIN: 1G6RM1E46EU600571) from your dealership with the promise that the vehicle wrap would be removed. Unfortunately, the removal process resulted in chipped paint, and now I am being asked to cover the repair costs, which is unacceptable. Additionally, my car has been in your possession for 15 days, during which I am still responsible for making loan payments. Despite numerous attempts to get an update on the status of my vehicle, I have not received any calls back. The only communication has been through uneasy emails with faulty explanations, which has been highly frustrating and reflects poorly on your customer service. Upon further investigation through a CARFAX report, I discovered that the vehicle had been involved in a structural damage accident, as well as a blown head gasket. This is information that was not disclosed to me at the time of purchase. This omission is not only unethical but also illegal, and I am prepared to take legal action if necessary. The vehicle had pre-existing issues that were not communicated to me, and as a result, it has spent nearly half of my ownership time at your service center. To resolve this matter amicably, I am requesting the following actions be taken: 1. Cancel the loan for the Cadillac ELR and refund the down payment I made, enabling me to purchase a vehicle from a reputable dealer without it being marked as a voluntary repossession. 2. Alternatively, switch my current vehicle with one that has a clean title and CARFAX report. I have identified several such vehicles and can provide you with the details. If these issues are not resolved promptly, I will have no choice but to escalate the matter to the Better Business Bureau, pursue legal action, and share my negative experience on all social media platforms. I hope we can reach a mutually satisfactory resolution. I expect a prompt response to this letter, and I can be contacted at the information you guys already have on file. Sincerely, Michael Fanto

I bought my car in August 16 2024. I was on temp disability so they gave me a car I can afford..now mind you it said the car was 10,000 dollars but after financing it was well over 14,000. So it had wrap on it,and they promised they will take it off,I asked what happens if u Chip the paint of,the manager said in front of the salesman that we will fix that when we get to it. Well they chipped all my paint and won't fix it. Also I been complaining about my engine acting up and I was putting 3 quarts of oil every week n a half..they wouldn't look at my car they said when my tire comes in,a ripped tire is on the car..but they said when it comes in they will set the appointment..I said no please there is something wrong with my engine..they wouldn't do anything...so on November,6,2024 my car stalled out,broke down and white smoke pouring out the exhaust,they sold me a car that was broken already and was ready to break. Now i called and they said they have their earliest appointment Nov 21 2024,but they will get to my car sooner. They said the mechanic is November 7 will be back the 8th and I should have my car the next week...well I called everyday for 8 days and Noone called me or picked up. Than later that night on the 8th day they said Noone got to my car yet,and told me how I was wrong and they will get to it when they feel like it cause people with working cars have appointments,well it's the 22 that's 16 days later still no phone calls and no car...and they still won't answer the phone and call me...a 14k car I git duped...It was definitely broken when I got it. Im.taking ubers and Lyft paying more than my car payment...they won't even offer me a loaner car to drive until they get to it. .this is the rudest place and most disrespectful people ever...they are very unprofessional...I asked to return the car many times since I gotten it. And they kept saying no.not fair. I just want my money back or another car that works.the Head Gasket is not suppose to die 11 WEEKS

I drive 140 miles See the car The price so much different when you get there you buying over 100,000 miles cars it’s crazy they want a top dollar price. Don’t waste your time going there.