Excel Auto Lounge

Bought a car from them a week ago, went home from Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call me back. Oil change is due, so they did not run it thru there shop. Antifreeze level and windshield washer, plus brake fluid was low. But most of all, why is no one calling me back. NOT PROFESIONAL AT ALL!!!!

The dealer is a total scam. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department.

Buyer be ware!!!! These guys are totally dishonest. I went in today to buy a vehicle that was listed for $9500. After driving the car with John who was a nice guy, one of the younger manager/negotiators came by to make the deal. I asked for a bill of sale with all the numbers in there. He said that they can run everything through my bank for me. I am not a novice and have purchased over 50 cars in my lifetime and know a scam as soon as they start. He said that after putting down a $3500 down payment, my monthly payments for the next 36 months would be $395. This puts the total payment for a $7000 loan at $14000. When I confronted him with my calculations, he started to bable and said there are taxes and other fees. I said what fees, and he said the wash the car and have good service after the sale. Apparently they add a minimum of $3500 to each car right off the bat for xx like paint protection, etc. It is done and you do not have a choice to accept it or not. It is really unfortunate that these kinds of dealers ruin the reputation of all the used car dealers. If you are considering buying a car from them, dont!! or be prepared to pay double what is advertised. This dealer is not for smart shoppers. It is for those who dont ask question and only want a fixed monthly payment and are willing to pay through the nose. The perfect definition of scam!!!!!!

Bait and Switch tactics and won’t title or register if out of state despite charging 3x the amount a normal dealer would for that mandatory service. They sell cars that cannot possibly pass safety inspections as I soon found out.

They sold me a car that cannot pass safety inspection, wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that within 500 miles the crankcase position sensor died. They advertise low prices, but then charge exorbitant dealer fees well above customary for the state, they’ll also try to slip a warranty and GAP into the offer without informing you or even pitching it first. Avoid this place at all costs. They don’t even let you negotiate price with your salesperson, just send you straight to the F&I person who dresses as slimy as the “deals” he proposes.

Amazing service and everyone was very helpful. Rashon Martin was extremely knowledgeable in the car I was looking at. Great car buying experience!!!!

Let me start this off on a positive note. The young sales guys was very personable and helpful. I could tell he was new but he was pleasant and helpful. Unfortunately, once I decided that I wanted to purchase the car everything went sideways. While I wasn't 100% satisfied with my purchase with the payment I wound up leaving with, I was happy to be in a car that has been my goal and dream since selling my '88 mustang. After 2 months of ownership and some rain I noticed a good amount of water in the trunk. Did some research online and saw other people had a similar issue on their cars and figured I would take it to a body shop to get it fixed, since it seamed more like a manufacturer issue. Weeeeel, not so much. Turns out the accident that was posted as "minor damage" on the CarFax I was provided was not minor at all. The frame is bent, the floor pan is crinkled and whoever did the work to "fix" it did the least amount of work to get it back on the road. Looks like $15K+ of work to get the car back on the road and safe. Now I'm stuck with a car I can't drive after 2 months because I don't have that kind of money lying around and I still have to pay every month for something I can't enjoy. I tried calling a number of times with no answer I even used their contact form on the website and just got a generic email back with links to vehicles that I definitely wasn't looking for. With all this said, looking back at my experience after working with the sales guy, I felt rushed and pushed into purchasing the extras that I probably should have just said no to. Also, I felt like I was being bullied in to writing a positive review on their Google search entry for the business. The guy wouldn't give me the keys until I wrote a positive review! Didn't think anything of it in the moment but looking back it was pretty fishy and bad practice. Currently, I can't send anyone to this place to purchase a car. If they do get back to me and make this right I may change how I feel but, right now, I can't give a higher rating. Honestly, just steer clear of this place.

I would give zero stars if that was an option. Please save yourself from dealing with these scam artists. The vehicle sale price will increase by thousands with their 'mandatory warranty'. Still haven't resolved my outstanding issue since November. Sal "supposedly a man of his word" has not kept his word. No one returns calls, they even have a complaint extension when you call.

Please don’t buy a car from these people! Straight scam. I bought a dodge caravan that looked excellent on the outside and interior. Luckily they dropped the ball on taking my initial down payment. By which they tacked on thousands of dollars more than the asking price. Took the car home and within the first day the transmission was slipping terribly and the check engine light was on. I told them I don’t want the car and left it for them to pick up. They was giving me every excuse in the world on why it was a good car and it just needs a few easy fixings, trying to convince me to keep the car. Not realizing I haven’t given them a dime yet and i was over it. Only loss was my time in which they had me in there then entire day for this lemon. Stay far away from these people they are a prime example of shady car dealers!!!

Bait and Switch Pricing. Mandatory, hidden dealer fees (not state fees) increase the sales price by a minimum of $3000 over the advertised price. Here's a sample that I was presented with: $1100 transportation fee, $899 dealer documentation fee, $899 for some anti-theft tracker, $799 for a dealer protection package (useless in my case), and a few other charges of over $500. The price that was advertised and promised by the salesperson by text in advance of my visit was $28,795. If I wanted to buy the vehicle, the actual sales price would have been over $33,000 before tax and tags. I told the salesperson I didn't want to drive several hours if I didn't know the sales price first. He assured me it would be the $8,795 advertised price. After some additional, after-the-fact research, I found that this is the normal sales practice for the Excel Auto Lounge.