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Excel Auto Lounge

(246 reviews)
Sales hours: 9:30am to 8:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:30am–8:00pm 9:00am–5:00pm
Tuesday 9:30am–8:00pm 9:00am–5:00pm
Wednesday 9:30am–8:00pm 9:00am–5:00pm
Thursday 9:30am–8:00pm 9:00am–5:00pm
Friday 9:00am–7:00pm 9:00am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday Closed Closed
(732) 606-4932 (732) 606-4932

Reviews

(246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excel Auto Lounge from DealerRater.

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Horrible experience!

Horrible experience!! Watch the hidden fees!! Don’t deal with them!! They keep your deposit and charge you for pictures they took!! Like 1,000 dollars worth. When you approach them about it, they slip out the back door like roaches.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
3 people out of 3 found this review helpful. Did you?
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The manager was incredibly thorough and honest in

The manager was incredibly thorough and honest in explaining all details about the car and financing options. The entire purchasing process took about two hours, which is normal, and besides everything went smoothly. Exceptional customer service, recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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When to look at a car one of their sales representatives

When to look at a car one of their sales representatives was rude and not sincere. Wasn’t able to test drive the car. Was going back and forth in looking for the key. Trying to pay first without a key. It was very sketchy. Bad experience from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
1 person out of 1 found this review helpful. Did you?
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The service at this dealership was excellent, I bought

The service at this dealership was excellent, I bought the car without thinking and did not regret it. The process itself was quick and easy. Well done, it is clear that you live for your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is by far the best used car dealership I’ve visited.

This is by far the best used car dealership I’ve visited. The staff is welcoming, answers all questions honestly, and even gives useful advice. The service exceeded my expectations. I’ll definitely return when it’s time for my next car upgrade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They offered a much better deal compared to another

They offered a much better deal compared to another dealership, especially after I mentioned a competing offer. Although the process took some time, we still managed to drive away in our new car on the same day of our first visit. Nice service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Jeep Grand Cherokee I bought here is simply amazing.

The Jeep Grand Cherokee I bought here is simply amazing. It is powerful, spacious and comfortable, and has a minimum mileage. The dealership made everything easy and fast. Thank you, guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I was given excellent service, helped with the choice and

I was given excellent service, helped with the choice and offered favorable terms of purchase. The price was very reasonable, and the car was without any defects, although not new. It became a reliable companion on every trip.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Top-notch service, customer-friendly approach, and highly

Top-notch service, customer-friendly approach, and highly qualified staff. I was especially impressed with the professionalism of the manager, she had extensive knowledge of the cars, provided a detailed consultation, and walked me through the features. As a result, I bought a sedan and became its proud owner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was given the opportunity to test drive the car before

I was given the opportunity to test drive the car before buying it, it was very important for me. I bought a car for my mother in this car dealership. Everything is super, I wish prosperity to your car dealership, you are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.