Napleton Ford Columbus

Erin has always been helpful and most important kept me informed about what is going on with my car. That’s important to me, and Erin and Napleton always do that well.

Time for Wife to get a vehicle. She found one at Napleton. Great choice hun. Great Team. Big thanks to Greg.

Bought a couple vehicles here and it is always no pressure and everyone makes you fell welcome.

I bring my fathers truck in for service and the people are always great to work with. Will definitely be coming back for our next truck.

Great team effort to figure out the concern with my vehicle. Thanks to the knowledge of the technician, I was Completely Satisfied.

Very easy to do business with, in and out with my trucks oil change. Super friendly people that work there!

Byers Beware! DEALERSHIP HAD TO BUY-BACK MY CAR BECAUSE DEPARTMENT OF TRANSPORTATION SAID THEY SOLD ME A FRAUD VEHICLE ON PAPER AND IT WAS ILLEGAL!! Bought a vehicle and drove it for 1 day only. Woke up to a huge amount of oil on my garage floor. Took it back to dealership and they hoisted it up in the air. OMG, there was no underbody shield under the vehicle which covers/protects the engine from mud etc... And because there was no underbody shield under the vehicle, the seal that covers the oil was broke. Oil was pouring out. UPDATE********DEALERSHIP HAD TO BUY-BACK MY VEHICLE AFTER IT WAS FOUND BY DEPARTMENT OF TRANSPORTATION THAT DEALERSHIP SOLD ME A FRAUD VEHICLE. IN THE PAPERWORK I BOUGHT THE CAR WITH IT STATING THE LAST PERSON THAT PURCHASED IT USED IT FOR PERSONAL USE. COME TO FIND OUT THIS CAR WAS A RENTAL CAR. THEY LIED ON PAPER. LELAND IS THE SERVICE MANAGER AND HE VERBALLY ATTACKED ME. THEN I SAT DOWN WITH VINCE RUxxxxI THE GENERAL MANAGER AND DANIEL RANDOLPH THE PRESIDENT/GENERAL MANAGER. THEY VERBALLY ATTACKED ME WHEN I TOLD THEM THEY WERE COMMITTING FRAUD. THEY LAUGHED AT ME AND SAID GO AHEAD AND INVESTIGATE US, NOBODY WILL BELIEVE YOU. LESS THAN 8 HOURS FOR ME TO CONTACT DOT AND THEM TO CONTACT ME SAYING THE DEALERSHIP COMMITED FRAUD WHEN SELLING ME THIS CAR. IT'S ON PAPER THEY LIED, AND HAD TO BUY THE VEHICLE BACK FROM ME. THE DEALERSHIP WAS COUNTRYSIDE FORD BUT DAYS LATER WAS BOUTGHT BY NAPLETON FORD. REGARDLESS, SAME PEOPLE JUST A DIFFERENT NAME! ALSO, I NEVER RECEIVED THE WISCONSIN BUYER'S GUIDE. I SIGNED THE PAPERS AND PURCHASED THE VEHICLE ON 11/9/22. I FOUND OUT ONCE I RECEIVED THE WISCONSIN BUYERS GUIDE FROM DEPARTMENT OF TRANSPORTATION THERES A DATE NEXT TO MY NAME THAT I DID NOT WRITE. IT'S DATED FOR THE NEXT DAY. THIS PROVES I NEVER RECEIVED THE WISCONSIN BUYERS GUIDE BECAUSE I PURCHASED THE VEHICLE AND SIGNED ALL PAPERWORK ON 11/9/22. THE NEXT DAY SOMEONE PUT A DATE NEXT TO MY NAME OF 11/10/22 AND I NEVER RECEIVED THIS.

Napleton Ford - Columbus WI. I am very Disappointed with this new dealership!!!! I was informed that the "Works Package" which I was part of the deal promised to me with the new purchase of my new truck will no longer be honored. This equates to an extra $40 for every oil change. This was in the contract and promised to me for the live of my vehicle! I talked to the Service Manager and was told there was nothing he could do for me. I left the dealership and later returned and asked to talk to the owner. The owner was not there so I was introduced to the Operations Manager Vince. Vince continued to belittle me because I should just accept that the business was sold and there was nothing that could be done. I told him that was a bunch of xxxx where he got up and came at me and was about to push me out of his office. I told him "You lay one xxxxing finger on me..." Lucky for him he didn't assault me and continued to order me out of his office. I told him "I wasn't done talking yet!" I eventually got fed up with all the crap, turned and walked out of the xxxxxxx's office. Just beware that this company will not honor this package if it was promised to you by Countryside Ford. I will never buy another vehicle there and I hope everyone that reads this will do the same.

Derek was awsome he got everything done in a timely manner I never thought I could get my own car but he made it happen thank you so much

They do a great job and they are always looking for more ways to improve their service and provide more value to the customers