Reviews
I was treated like a valued customer even though I bought...
I was treated like a valued customer even though I bought my Cadilac used I drive an hour away for oil changes just because of the Fantastic way I am treated there. Everyone goes out of their way to make you feel comfortable. And the service is always top notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cadillac of Naperville took care of all my needs and was...
Cadillac of Naperville took care of all my needs and was able to have all repairs covered before Christmas. They're the best. Jose Trujillo did all he could as my Service contact, and kept in constant contact.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Where do I begin. I am at Cadillac regularly and I was...
Where do I begin. I am at Cadillac regularly and I was recently there for service and they did NOT have any fresh bananas that I was counting on! Nor... marshmallows! They had hot chocolate (not the kind I like) but who drinks it without the mallows!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good morning KJDI, I apologize for the inconvenience, but unfortunately, our fresh fruit tray and pastries had to be suspended due to COVID. I assure you, this is only temporary. I'm hoping that the COVID pandemic will soon be under control and we can return our tasty treats to our Customers. Thank you again for your patience. Have a wonderful Holiday!!! Respecfully, Tony Braglia Fixed Operations Director
Thank you for taking the time to write a review that'll make us a better dealer in the end. Although we try to accommodate everyone's dietary needs, we sometimes run out of fresh fruit and marshmallows. Please accept my apologies on behalf of Cadillac of Naperville. And if you should wish to discuss this matter further, do not hesitate in reaching out to me directly. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile
New brakes
Vic went above and beyond to make sure our family Cadillac was ready set safe n go for the upcoming family road trip! Thank you so much for doing so much more than just a job description!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
While I was waiting for service for my car, there was...
While I was waiting for service for my car, there was construction in the men's bathroom that was disruptive, so I couldn't work.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good Afternoon Micleemcc0025, I deeply apologize for the inconvenience you encountered at Cadillac of Naperville. Our intention is always to provide our customer with the exceptional service they deserve. Unfortunately, we had some issues in our men's restroom that were unavoidable and had to be addressed immediately. If in the future you need a quiet space to work, we will be more than happy to find you a workspace that suits your needs. Thank you for your understanding, and if there is anything we can do for you, please ask for Thomas Mack or myself. Have a wonderful Holiday! Respectfully, Tony Braglia 630-355-2700 ext. 114
Regular maintenance
Friendly staff, great service, very comfortable waiting area. It was easy to make an appointment online the checkin process was very smooth. The entire team made me feel like a valued customer and treated me like a VIP.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service and prices
Waiting time was extremely short for the repair on my car . Update work that Needed to be serviced and very professionals service at all times
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Like Family
Vic one of the professional nicest person I have had in years !!!! Thank you. He's helped me with my coverage ,making sure I was knowledgeably on all area of responsibilities with both parties.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer service
Vic did a great job of communicating and taking care of my repairs. He was outstanding!! Vic took very good care of me even when the repairs took a bit longer. Well done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2016’ ELR Service
We had warranty work done on our 2016 ELR. Work was completed in a professional timely matter and would highly recommend bringing your vehicle here for warranty work or general maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase