Planet Pre-Owned / Matthews Mitsubishi V

Great customer experience and very helpful made the process very easy buying a new car

Friendly, down to earth staff, the tour of the dealership was unexpected and appreciated, Sales Manager went the extra mile.

Knowledgeable. Upfront and honest. Very personable and easy to work with. I Would highly recommend him.

Very smooth transaction and very happy with the purchase. Would recommend to anyone interested in VW

This is the second review I have been emailed. I still have the same poor rating. I worked with Cory, Cory was very professional to me, the Dealership is at fault here, On 8/7 I left my 2016 Mitsubishi for routine spark plug replacement, and investigate a noise, Cory called me and said he needs to keep the vehicle a second day, as Parts only has 2 spark plugs in stock !!! Really ? also staff did not get the wheel bearing replaced on Monday, (Thanks, it was covered under drivetrain warrenty), When I got the bill for $383.58 for 4 spark plugs I was shocked, my previous email stated I would get a call back, so far no call. That works out to $95.89 per spark plug, That's Outrageous. Also since Matthews took away all of our Auto Rewards dollars and club, now service IS a top priority.

I always get great service at Matthews On the Parkway, Inc. People are knowledgeable and helpful.

Prompt with getting me in fast with an appointment, quickly done, better selections for complimentary options would be nice

Asked if I was being helped as soon as I walked in service area. Explained solution to me. Kept me informed.

My paperwork said a 23 point inspection was completed but I had to fill my tires after the appointment. One tire was at 27 and should’ve been at 36. The other 3 tires were much closer to target psi but still low. My battery is also almost drained and will need to be charged at my next service appointment. I am not familiar with car servicing so it’s very possible that 23 point inspections are attached to different criteria at different dealerships but the checklist I looked at had tire pressure and battery listed on it. I already wrote a google review (because my survey expired or I would’ve kept it internal) after my car was incorrectly reassembled after 4 months in their service. If I hadn’t purchased the service package when I purchased my car I’d just leave y’all be but I don’t essentially prepayed to keep coming back. I still give 3 starts because I have to assume they have some solid, hard working and experienced people there trying to make a living as I’ve come in contact with some awesome people both in service and sales while visiting this location. Im just over it.

Began car shopping end of 2022 with no luck. Met with Mike Goff in March of 2023 with no prospects pending. Mike listened to my wants in a vehicle and mentioned and explained the Mirage which I felt was a good match to that I was seeking. Process of obtaining a Mirage took 4 months. During this process Mike re-assured me a number of times this would all work out as it ended up doing. Appreciate Mike's support through the process.