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Autohaus Lancaster, Inc.

(509 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(509 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I just purchased my 2nd Audi Q7 from Autohaus Lancaster,

I just purchased my 2nd Audi Q7 from Autohaus Lancaster, Inc. Audi makes a fantastic car. The service at Autohaus Lancaster has been wonderful. Hernan in Sales is a real pleasure to work with. He is accommodating, respectful, and truly cares about his customers. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I have lost count of the cars I've purchased from Hernan.

I have lost count of the cars I've purchased from Hernan. He always makes it such an easy, enjoyable and seamless process. In addition he is always available for a call or a text and responds quickly. And the care he gives goes beyond the car buying experience. I've had issues in the past where I needed a last minute service appointment and a rental car and within an hour of the request I was leaving the dealership in my loaner. He has really spoiled me and always treats me like a VIP. I have never met a salesperson who can hold a candle to the dedication to detail and customer service Hernan provides. I will only buy cars from him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This is my 4th Audi from Hernan and Autohaus Lancaster.

This is my 4th Audi from Hernan and Autohaus Lancaster. I won’t buy from anyone else. Hernan makes sure you get the best deal and goes above and beyond for his customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hernan is awesome!

Hernan is awesome! I wasn’t sure what used Audi I might want. Hernan listened, found me some great options, and I went home with a “new” Q3. No stress. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Due to my car being stolen, I was forced into looking for

Due to my car being stolen, I was forced into looking for a new car. After many test drives and conversations with sales folks, I came across Autohaus and Hernan. Hernan was exceptional and made my car buying experience carefree and enjoyable. Love my A6 and the way I was treated by Hernan and Autohaus. CA York, PA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This place knows how to take care of customers.

This place knows how to take care of customers. And Hernán was a huge help in the purchase of my car, he was very friendly and helpful.I highly recommend anyone looking for a vehicle to find him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had the pleasure of working with Hernan on the sales

I had the pleasure of working with Hernan on the sales side. He was very easy to work with and got me through the process easily and quickly. I came from out of state and he worked with me over the phone to make the deal happen! He explained everything and had everything ready when I arrived. I was out of there with a new to me car in an hour which is incredible and amazing. He even stayed late after the dealership closed to familiarize me with the car. Hands down the best ever. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hernan was our salesman and he was great!

Hernan was our salesman and he was great! He made the whole experience very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hernan was my salesman and he was fantastic!

Hernan was my salesman and he was fantastic! He listened to my unique situation and made sure I understood all of my options! I was thrilled to drive away with a new Q3! It is no surprise Hernan is one of Audi's top sales people in the country!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Overall great experience.

Overall great experience. Hernan was down to earth and easy to work with. I feel we got a fair deal on our CPO 2024 S5 and we absolutely love the car. Finance group was also great and they even came back to me with a better rate they found. The only thing that was less than stellar was the add on ceramic coating protection. It was spotty/smeary and poorly applied and missing in many areas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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